The Ultimate Guide to Bigcartel Order Tracking – How to Easily Manage and Track Your Orders

Introduction

Welcome to our comprehensive guide on Bigcartel order tracking. In this blog post, we will cover everything you need to know about setting up and managing order tracking in your Bigcartel online store. Bigcartel is a popular e-commerce platform known for its user-friendly interface and powerful features, making it a great choice for small businesses and independent artists.

Setting up Bigcartel Order Tracking

Enabling order tracking in your Bigcartel store is crucial for providing a seamless shopping experience to your customers. Let’s walk you through the step-by-step process of setting up order tracking:

Step 1: Log into Your Bigcartel Dashboard

To get started, log into your Bigcartel admin dashboard using your credentials. Once logged in, navigate to the “Settings” tab.

Step 2: Enable Order Tracking

In the “Settings” tab, look for the “Shipping” section. Here, you can enable order tracking by toggling the corresponding option. Make sure to save your changes.

Exploring Different Tracking Options

Bigcartel offers several tracking options to choose from, depending on your preferences and budget. Some popular choices include:

• Carrier Tracking Services: Bigcartel integrates with major carriers like USPS, FedEx, and UPS, allowing you to automatically provide tracking information to your customers.
• Third-party Tracking Services: You can also opt for third-party tracking services like Track17 or TrackChecker, which provide detailed tracking updates.
• Manual Tracking: If you prefer a more hands-on approach, you can track orders manually by updating the order status and sending tracking information directly to customers.

Managing Orders in Bigcartel

With order tracking enabled, it’s important to understand how to effectively manage and organize your orders within the Bigcartel platform. Let’s explore the order management system in Bigcartel:

Overview of the Order Management System

The order management system in Bigcartel allows you to view and process incoming orders, track their fulfillment status, and communicate with customers throughout the process. Here’s how it works:

1. When a customer places an order, it immediately appears in your “Orders” section within the admin dashboard.
2. You can sort, filter, and search for specific orders based on various criteria such as order number, customer name, or fulfillment status.
3. Each order has a dedicated page where you can view order details, update its status, and communicate with the customer.

Effective Order Management Workflow

To ensure smooth order processing, consider following these steps:

1. Regularly check your “Orders” section to stay up-to-date with new orders.
2. Acknowledge orders by marking them as “Received” or “In Progress” to keep customers informed.
3. Track order fulfillment progress and update the status accordingly (e.g., “Shipped” or “Delivered”).
4. Communicate with customers proactively to address any concerns or provide updates regarding their orders.

Tracking Orders in Bigcartel

Now that you have enabled order tracking and mastered managing your orders, let’s dive into how you can track orders using Bigcartel’s built-in tracking features:

Real-Time Order Tracking

When using carrier tracking services, order tracking becomes a breeze. As soon as an order is fulfilled and the carrier receives the package, Bigcartel automatically fetches the tracking information and provides it to your customers. This allows them to track their orders in real-time using the carrier’s website or mobile app.

Advanced Tracking Options and Integrations

If you require more advanced tracking features, Bigcartel offers various integrations with third-party tracking services. These services provide additional functionalities such as multi-carrier tracking, delivery notifications, and customizable tracking pages. Popular options include:

• TrackingDesk: TrackingDesk offers comprehensive tracking and analytics tools to help you optimize your order tracking process.
• Aftership: Aftership is a popular tracking service that supports over 600 carriers worldwide and provides in-depth tracking insights.

Communicating with Customers

Clear and timely communication is crucial for building trust and providing an exceptional customer experience. Here’s why it’s important to keep customers informed about their orders:

Importance of Order Updates

By regularly informing customers about their order status and tracking information, you can:

• Reduce customer inquiries and support tickets by addressing common questions upfront.
• Keep customers engaged and excited about their purchase, leading to better customer satisfaction and potential repeat business.
• Build trust and credibility by showcasing your professionalism and commitment to excellent customer service.

Tips for Effective Communication

Here are some tips to help you communicate effectively with your customers:

• Automated Email Notifications: Set up automated email notifications that provide order confirmation, tracking information, and delivery updates.
• Personalization: Add a personal touch to your communications, addressing customers by name and customizing the content as much as possible.
• Proactive Support: Encourage customers to reach out with any questions or concerns, and ensure you respond promptly and professionally.

Troubleshooting Common Tracking Issues

Sometimes, despite your best efforts, issues with order tracking may occur. Here are some common problems and steps to resolve them:

Common Problems with Order Tracking

Some common issues you may encounter include:

• Tracking numbers not updating in a timely manner.
• Inaccurate or missing tracking information.
• Delays or package routing issues.

Troubleshooting Guide

Follow these troubleshooting steps to address tracking issues:

1. Double-check the accuracy of the tracking number and carrier information.
2. Contact the carrier’s customer support for assistance or additional information.
3. Update the customer about the issue and provide alternative solutions or compensation if necessary.

Best Practices for Order Tracking and Management

Streamlining your order tracking and management processes can significantly improve your overall efficiency and customer satisfaction. Here are some best practices to consider:

Proven Strategies for Order Tracking

Implement these strategies to enhance your order tracking process:

• Choose a tracking option that best fits your business needs and budget.
• Regularly review and update your fulfillment status to keep customers informed.
• Place tracking links prominently in your email notifications and order confirmation pages.

Tips for Efficient Order Management

Follow these tips to efficiently manage your orders in Bigcartel:

• Set dedicated time slots for order processing and fulfillment.
• Use order management apps or software integrations to automate repetitive tasks.
• Simplify and optimize your packaging and shipping processes for faster fulfillment.

Conclusion

Order tracking is a vital aspect of running a successful online business. With Bigcartel’s user-friendly platform and powerful tracking features, managing and tracking orders has never been easier. By implementing the best practices outlined in this guide, you can ensure accurate order tracking, efficient order management, and ultimately achieve higher customer satisfaction and loyalty. Don’t hesitate to optimize your Bigcartel store with order tracking capabilities today!