Best Live Chat Apps for Shopify
Are you looking to enhance your Shopify store’s sales and improve customer support? Look no further than live chat apps. Live chat apps provide real-time, instant communication between your website visitors and your customer support team. Not only do they boost sales by helping potential customers make informed buying decisions, but they also improve customer satisfaction by providing quick and personalized support. In this blog post, we will explore the top 10 live chat apps for Shopify, helping you choose the right one for your store.
Chatra
Features and functionalities: Chatra offers various features such as real-time visitor monitoring, visitor information, team management options, and customizable chat widgets. It also allows for file sharing and supports automated greetings and responses.
Pricing and plans: Chatra offers a free plan with limited features, as well as paid plans starting at $15 per month.
User reviews and ratings: Users rave about Chatra’s ease of use, robust features, and excellent customer support. With an average rating of 4.7 out of 5 stars, it’s no wonder Chatra is a popular choice among Shopify store owners.
Tidio
Features and functionalities: Tidio offers features like customizable chat widgets, real-time typing insights, visitor tracking, and integration with popular marketing tools. It also provides chatbots for automating responses.
Pricing and plans: Tidio offers a free plan with limited features, as well as paid plans starting at $18 per month.
User reviews and ratings: Customers praise Tidio for its user-friendly interface, helpful chatbot capabilities, and responsive customer support. It receives an average rating of 4.6 out of 5 stars.
Re:amaze
Features and functionalities: Re:amaze offers features like shared inbox, live chat, knowledge base, and customer feedback collection. It also provides integration with other apps and platforms.
Pricing and plans: Re:amaze offers different pricing plans starting at $29 per month, depending on the features and number of users.
User reviews and ratings: Users applaud Re:amaze for its intuitive interface, comprehensive features, and reliable customer support. It maintains an average rating of 4.5 out of 5 stars.
LiveChat
Features and functionalities: LiveChat offers a wide range of features, including chat customization, proactive chat invitations, chat transcripts, and analytics. It also provides integration with various CRM and e-commerce platforms.
Pricing and plans: LiveChat offers different pricing options based on the number of seats and additional features required, starting at $16 per seat per month.
User reviews and ratings: LiveChat receives high praise for its user-friendly interface, reliable performance, and efficient customer support. Users rate it at an average of 4.8 out of 5 stars.
Pure Chat
Features and functionalities: Pure Chat offers features such as unlimited chats, visitor tracking, mobile apps, customization options, and chat transcripts. It supports integrations with popular CMS and e-commerce platforms.
Pricing and plans: Pure Chat offers a free plan with limited features, as well as paid plans starting at $39 per month.
User reviews and ratings: Customers appreciate Pure Chat for its simplicity, reliable performance, and excellent customer support. With an average rating of 4.6 out of 5 stars, it is a popular choice for Shopify stores.
JivoChat
Features and functionalities: JivoChat provides features like multiple website support, chatbots, visitor monitoring, mobile apps, and customizable chat widgets. It also offers integration with popular CRM and e-commerce platforms.
Pricing and plans: JivoChat offers different pricing options based on the number of agents and additional features required, starting at $13 per agent per month.
User reviews and ratings: Users praise JivoChat for its affordability, extensive feature set, and helpful customer support. It maintains an average rating of 4.7 out of 5 stars.
Zendesk Chat
Features and functionalities: Zendesk Chat offers features like proactive chat invitations, chat routing, chatbots, and analytics. It also integrates with other Zendesk products and various third-party apps.
Pricing and plans: Zendesk Chat offers different pricing plans starting at $14 per agent per month, depending on the features and number of agents required.
User reviews and ratings: Customers commend Zendesk Chat for its robust features, seamless integration, and helpful support. It receives an average rating of 4.6 out of 5 stars.
Intercom
Features and functionalities: Intercom provides features such as live chat, chatbots, visitor tracking, CRM integration, and personalized messaging. It also offers metrics and reports to track performance.
Pricing and plans: Intercom offers different pricing tiers based on the features and usage required. Pricing starts at $59 per month.
User reviews and ratings: Users appreciate Intercom for its powerful features, seamless integration, and excellent customer support. It maintains an average rating of 4.7 out of 5 stars.
LiveAgent
Features and functionalities: LiveAgent offers features such as live chat, ticketing system, call center, knowledge base, and social media integrations. It allows for customization and automations.
Pricing and plans: LiveAgent offers different pricing plans starting at $15 per agent per month, depending on the features and integrations required.
User reviews and ratings: Customers praise LiveAgent for its comprehensive feature set, affordability, and helpful support. It receives an average rating of 4.6 out of 5 stars.
Olark
Features and functionalities: Olark provides features such as custom chatboxes, real-time reporting, visitor insights, and integrations with popular CRMs and e-commerce platforms. It also supports automated messages.
Pricing and plans: Olark offers different pricing options starting at $17 per agent per month, depending on the features and additional integrations required.
User reviews and ratings: Users commend Olark for its simplicity, reliability, and efficient customer support. It maintains an average rating of 4.5 out of 5 stars.
How to choose the right live chat app for your Shopify store
Choosing the right live chat app for your Shopify store depends on various factors. Here are some considerations to keep in mind:
Comparison of features and pricing: Compare the features offered by different live chat apps and ensure they align with your store’s requirements. Additionally, consider the pricing plans and whether they fit within your budget.
Evaluating user reviews and ratings: Pay attention to user reviews and ratings to gauge the overall satisfaction of existing customers. Look for apps with consistently positive reviews and ratings.
Customizability and integration options: Assess whether the live chat app offers customization options and integrates seamlessly with other tools or platforms you use for your store.
Support and assistance provided by the app developers: Check the level of customer support provided by the app developers. Look for apps with responsive support teams who can assist you promptly when needed.
Conclusion
In summary, live chat apps are an excellent addition to any Shopify store, boosting sales and improving customer support. Among the top 10 live chat apps for Shopify, Chatra, Tidio, Re:amaze, LiveChat, Pure Chat, JivoChat, Zendesk Chat, Intercom, LiveAgent, and Olark offer a range of features and functionalities to suit different store requirements. By considering the features, pricing, user reviews, customizability, and support options, you can find the best live chat app for your Shopify store. Incorporating a live chat app will undoubtedly bring value to your store’s sales and customer support efforts.
So don’t wait any longer; empower your Shopify store with a professional live chat app today!
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