Troubleshooting Guide – How to Fix Camera on Mac in 5 Easy Steps




The camera on a Mac is a useful tool that allows you to capture photos and videos, have video calls, and more. However, there are times when the camera may encounter issues, preventing you from using it effectively. In this blog post, we will discuss common problems with the Mac camera and provide step-by-step instructions on how to fix them.

Preparations before Troubleshooting

Before diving into the troubleshooting process, there are a few important things you need to check:

Check camera compatibility with Mac model and operating system

Not all Mac models are equipped with a built-in camera. Ensure that your Mac has a camera before proceeding with the troubleshooting steps. Additionally, check the compatibility of the camera with your Mac’s operating system. Sometimes, certain camera features may not work properly with older versions of macOS.

Ensure camera access permissions are enabled

macOS requires specific permissions to access your camera. If these permissions are disabled, your camera may not function correctly. To check and enable camera access permissions, follow these steps:

  1. Go to your Mac’s System Preferences.
  2. Click on “Security & Privacy”.
  3. Select the “Privacy” tab.
  4. From the left sidebar, click on “Camera”.
  5. Make sure the checkbox next to the application you want to use the camera with is ticked.

Step 1: Check Camera Hardware

The first step in troubleshooting your Mac’s camera is to ensure that the hardware is functioning properly:

Verify physical connections

Check if the camera is properly connected to your Mac. If you are using an external camera, make sure the cable is securely plugged into the USB port. If you are using the built-in camera, ensure that it is not obstructed and clean the lens if necessary.

Restart the Mac and try a different USB port

If verifying the physical connections doesn’t solve the issue, try restarting your Mac. Sometimes, a simple restart can fix temporary glitches. Additionally, try connecting the camera to a different USB port on your Mac to rule out any port-related problems.

Step 2: Update macOS and Camera Drivers

Outdated software can often be the cause of camera issues. It’s important to keep your macOS and camera drivers up to date:

Check for macOS updates

Regularly checking for and installing macOS updates can resolve compatibility issues and provide bug fixes. Here’s how to check for updates:

  1. Click on the Apple menu in the top-left corner of your screen.
  2. Select “System Preferences”.
  3. Click on “Software Update”.
  4. If updates are available, click on “Update Now” and follow the on-screen instructions.

Update camera drivers

If you are using an external camera, visit the manufacturer’s website and check for any available driver updates. Download and install the latest drivers to ensure compatibility and optimal performance.

Step 3: Quit and Restart Camera Applications

If the camera is still not working, it’s worth restarting the applications that utilize the camera:

Force quit any camera applications

If any camera applications are running in the background, force quit them to ensure a fresh start. Press Command + Option + Esc, select the camera application, and click “Force Quit”.

Restart the application and try again

Open the camera application you want to use, such as FaceTime or Photo Booth, and check if the camera is working. If not, proceed to the next troubleshooting step.

Step 4: Reset the System Management Controller (SMC)

The System Management Controller (SMC) manages various hardware functions on your Mac, including the camera. Resetting the SMC can resolve issues related to power management and hardware settings:

Shut down the Mac

Click on the Apple menu and select “Shut Down”. Wait for your Mac to completely turn off.

Reset the SMC

Depending on your Mac model, follow one of the methods below to reset the SMC:

MacBooks with non-removable batteries:

  1. Disconnect the power adapter from your Mac.
  2. Press and hold the Shift + Control + Option keys along with the Power button for about 10 seconds.
  3. Release all the keys and reconnect the power adapter.
  4. Press the Power button to turn on your Mac.

MacBooks with removable batteries:

  1. Shut down your Mac.
  2. Remove the battery from the bottom of your MacBook.
  3. Press and hold the Power button for 5 seconds.
  4. Reinsert the battery.
  5. Press the Power button to turn on your Mac.

Step 5: Reset the NVRAM or PRAM

The Non-Volatile Random-Access Memory (NVRAM) or Parameter RAM (PRAM) stores various settings on your Mac, including camera-related configuration. Resetting the NVRAM or PRAM can help resolve camera issues:

Turn off the Mac and wait for it to fully power down

Click on the Apple menu and select “Shut Down”. Wait for your Mac to completely turn off.

Reset the NVRAM or PRAM

Press the Power button and immediately hold down the Command + Option + P + R keys simultaneously.

Keep holding the keys until you hear the startup sound for the second time or see the Apple logo appear and disappear twice on Macs without a startup chime.

Additional Tips and Troubleshooting Options

If the above steps didn’t fix the camera issue on your Mac, consider trying these additional troubleshooting options:

Check for third-party apps interfering with the camera

Sometimes, third-party applications can conflict with the camera’s functionality. Temporarily uninstall or disable any recently installed apps that could potentially interfere with the camera operation, and check if the issue persists.

Reset camera settings to defaults

If you have made custom changes to your camera settings, resetting them to the defaults might help. Open the camera application, navigate to the settings or preferences, and look for an option to restore defaults or reset settings.


In this blog post, we explored various troubleshooting steps to fix camera issues on your Mac. Remember to start with the basic checks, such as physical connections and permissions, before moving on to more advanced solutions like resetting the SMC and NVRAM or PRAM.

If your camera problem persists after trying all the troubleshooting steps, it’s advisable to seek professional help from an authorized Apple service provider or contact Apple Support for further assistance. The camera on your Mac is an essential component, and ensuring it functions properly will allow you to make the most out of your Mac’s capabilities.


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