Troubleshooting Guide – How to Fix Email Forwarding to Gmail Not Working




Email forwarding is a convenient feature that allows you to automatically redirect your emails from one account to another. For many, Gmail is the preferred email service provider to forward their emails to due to its user-friendly interface and robust features. However, sometimes email forwarding to Gmail can encounter issues, causing frustration and inconvenience. In this blog post, we will explore common issues with email forwarding not working and provide a comprehensive guide to troubleshoot and resolve these problems.

Level 1: Troubleshooting Steps

Check email forwarding settings

The first step in troubleshooting email forwarding to Gmail is to check the forwarding settings in your Gmail account. Sometimes, forwarding may have accidentally been disabled or the wrong forwarding address may have been entered.

  1. Ensure forwarding is enabled in the Gmail settings: Go to the Gmail settings by clicking the gear icon in the top right corner of your Gmail inbox. From the dropdown menu, select “Settings” and navigate to the “Forwarding and POP/IMAP” tab. Make sure that the radio button next to “Forward a copy of incoming mail to” is selected.
  2. Verify the correct forwarding address is entered: Double-check that the email address you wish to forward your emails to is correctly entered in the “Forward a copy of incoming mail to” field. It’s essential to enter the complete and accurate email address.
  3. Disable and re-enable forwarding to refresh the settings: If you have confirmed that the forwarding settings and address are correct, try disabling forwarding and re-enabling it. Sometimes, this simple action can resolve any temporary glitches in the forwarding feature.

Update email account settings

If the forwarding settings in Gmail appear to be correct, the next step is to examine the settings of the email account you are trying to forward emails from. Issues with the email account settings can also prevent forwarding from functioning properly.

  1. Check email account settings for issues: Log into the email account you want to forward emails from and review the account settings. Ensure that the account is not experiencing any disruptions or outages that could affect the forwarding process.
  2. Verify the email account is not experiencing any disruptions or outages: Sometimes, email service providers may temporarily experience technical difficulties. Visit the website or contact the support team of the email service provider to check if there are any known issues that could impact email forwarding.
  3. Try removing and re-adding the email account to refresh the connection: Remove the email account from your Gmail settings and add it again. This action can establish a fresh connection between the two email accounts and potentially resolve any underlying issues.

Verify email filters and labels

Email filters and labels in Gmail are useful for organizing and categorizing your emails. However, these filters and labels can sometimes interfere with email forwarding. It’s important to review and adjust them accordingly.

  1. Review email filters and labels for any conflicts: Go to the Gmail settings and navigate to the “Filters and Blocked Addresses” or “Labels” section. Carefully examine the existing filters and labels to ensure that they are not conflicting with the forwarding process. Delete or modify any filters or labels that could potentially hinder email forwarding.
  2. Disable or modify filters that may hinder email forwarding: If you suspect that a specific filter or label is causing the issue, disable it temporarily or modify its criteria to allow email forwarding to proceed smoothly.

Level 2: Advanced Troubleshooting Steps

Check domain and email server settings

If the previous troubleshooting steps did not resolve the issue, it’s time to dig deeper into the domain and email server settings. Misconfigured settings can prevent emails from being forwarded successfully to Gmail.

  1. Confirm domain settings are properly configured for email forwarding: Access your domain’s DNS settings and ensure that the necessary records for email forwarding are set up correctly. Refer to your domain registrar or hosting provider’s documentation for guidance on how to configure these settings.
  2. Verify that the email server is functioning correctly: Contact your email service provider and inquire about the status and functionality of their email servers. It’s possible that there could be server-side issues that are preventing the emails from being properly forwarded to your Gmail account.

Investigate spam and security settings

The spam filters and security settings in Gmail can sometimes be too strict, causing forwarded emails to be flagged or blocked. It’s important to review and adjust these settings to ensure that forwarded emails are not being mistakenly treated as spam.

  1. Check spam filters and security settings for any restrictions on forwarded emails: In the Gmail settings, navigate to the “Filters and Blocked Addresses” or “Spam” section. Review the spam filters and security settings to ensure that they are not excessively blocking forwarded emails. Adjust the settings as necessary to allow emails to be forwarded without interference.
  2. Adjust settings to allow emails to be forwarded: If you find that certain spam or security settings are hindering email forwarding, modify those settings to make them less restrictive. Be cautious and strike a balance between security and functionality.

Test with another email service provider

If you have tried all the previous troubleshooting steps and the issue still persists, it’s worth determining if the problem is specific to Gmail or if it extends to other email service providers as well.

  1. Forward the emails to another email service provider to confirm if the issue is specific to Gmail: Set up email forwarding to another email service provider, such as Yahoo or Outlook, and observe if the forwarding works successfully with that provider. If forwarding works with another provider, it indicates that the issue is specific to Gmail.
  2. If forwarding works with another provider, contact Gmail support for further assistance: Reach out to Gmail support and provide them with detailed information about the issue, the troubleshooting steps you have already taken, and the fact that forwarding is working with a different email provider. Their technical team should be able to investigate further and provide a resolution specific to Gmail.


In this blog post, we have explored common issues with email forwarding to Gmail and provided a comprehensive guide for troubleshooting and resolving these problems. We covered both level 1 and level 2 troubleshooting steps, addressing a range of possible causes for email forwarding not working. It’s essential to regularly review email forwarding settings to ensure continued functionality, and seeking additional support from Gmail if issues persist beyond the outlined troubleshooting steps is always recommended. By following these guidelines, you can effectively resolve email forwarding issues and enjoy the convenience it brings to managing your emails.


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