Boost Player Engagement – How Live Chat Enhances the Ubisoft Gaming Experience



The significance of player engagement

Player engagement plays a crucial role in the success of game developers, especially in the highly competitive gaming industry. It refers to the level of involvement, interaction, and emotional connection that players have with a game. When players are engaged, they are more likely to spend more time playing the game, provide valuable feedback, and become loyal advocates for the game and its developer.

There are several benefits that high player engagement brings to game developers. Firstly, engaged players tend to spend more money on in-game purchases, leading to increased revenue. Additionally, engaged players are more likely to spread positive word-of-mouth, which can attract new players and expand the game’s player base. Moreover, engaged players provide valuable insights and feedback that developers can utilize to improve the game.

However, maintaining player engagement is not without its challenges. With numerous games available in the market, developers need to continuously innovate and provide new content to keep players interested. Additionally, developers must also find ways to keep players engaged even after completing the main storyline or achieving significant milestones in the game. This is where live chat becomes an invaluable tool for fostering player engagement.

Live chat as a tool to enhance player engagement

Live chat is a feature that allows players to communicate with developers and other players in real-time while playing a game. It can be accessed through an in-game interface, enabling seamless interaction and fostering a sense of community within the game.

There are several advantages of implementing live chat in games to enhance player engagement:

Real-time communication between players and developers

Live chat facilitates direct and immediate communication between players and developers. This allows players to voice their concerns, provide feedback, report bugs, and suggest improvements while playing the game. Developers, in turn, can address these issues promptly, making players feel heard and valued. This interactive communication helps in strengthening the player-developer relationship and increasing player engagement.

Improved player satisfaction and loyalty

With live chat, players can receive instant support and assistance when facing technical difficulties or challenges within the game. This not only improves the overall gaming experience but also increases player satisfaction. When players feel supported and valued by developers, they are more likely to remain loyal to the game and continue playing it for an extended period.

Enhanced community interaction and socialization

Live chat promotes community interaction among players by providing a platform for them to connect, share experiences, and form alliances. It creates a sense of socialization within the game, making it more enjoyable and immersive. By fostering a vibrant and active community, live chat contributes to higher player engagement and increased longevity of the game.

Successful examples of player engagement through live chat in Ubisoft games

Ubisoft, as a leading game developer and publisher, has successfully utilized live chat to enhance player engagement in several of their games. Let’s explore two notable case studies:

Case study 1: Integration of live chat in “Rainbow Six Siege”

“Rainbow Six Siege” is a popular tactical shooter game developed by Ubisoft. The game features a live chat system that allows players to communicate with their teammates and coordinate strategies in real-time. This integration of live chat has significantly enhanced player engagement as it promotes teamwork, coordination, and quick decision-making during intense gameplay sessions.

By encouraging collaboration and communication, the live chat feature in “Rainbow Six Siege” has created a dedicated player base and a strong sense of community. Players feel more invested in the game and are motivated to continue playing and improving their skills.

Case study 2: Live chat support in “Assassin’s Creed Valhalla”

“Assassin’s Creed Valhalla” is an action-role playing game developed by Ubisoft. The game incorporates a live chat support system, allowing players to seek assistance and guidance from support staff in real-time. This feature has been instrumental in handling technical issues, resolving gameplay queries, and providing a seamless gaming experience for players.

Through the live chat support, Ubisoft has demonstrated their commitment to player satisfaction and engagement. Players appreciate the prompt and reliable support, which further strengthens their loyalty towards the game and the developer.

Implementing live chat in Ubisoft games

When implementing live chat in games, there are several technical considerations that Ubisoft and other game developers need to take into account:

Technical considerations for implementing live chat feature

Game developers need to ensure that the live chat feature is seamlessly integrated into the game’s interface without affecting the overall performance and stability of the game. This requires robust backend infrastructure and efficient coding to handle the increased communication load. Additionally, developers should optimize the live chat feature for different devices and platforms to ensure a consistent experience for all players.

Ensuring privacy and safety in live chat interactions

Privacy and safety are paramount in live chat interactions. Ubisoft must implement proper moderation and content filtering mechanisms to prevent abusive language, harassment, and inappropriate behavior. Moreover, privacy measures should be in place to protect players’ personal information and secure their online identity.

User-friendly interface and accessibility for all players

The live chat feature should have a user-friendly interface that is easy to navigate and understand. This ensures that players can utilize the feature effortlessly and engage in meaningful conversations. Additionally, developers must consider accessibility features for players with disabilities, ensuring that the live chat experience is inclusive and accessible to all.

Tips for maximizing the effectiveness of live chat in player engagement

To maximize the effectiveness of live chat in fostering player engagement, Ubisoft and other game developers should consider the following tips:

Making live chat options visible and easily accessible in-game

Ubisoft should ensure that the live chat feature is prominently displayed within the game’s interface, making it easily discoverable for players. This can be done through intuitive menu placement, clear icons, and on-screen prompts. By making live chat options visible and accessible, Ubisoft encourages players to utilize the feature and engage in conversations.

Training support staff and developers to engage effectively with players

Ubisoft should provide adequate training to their support staff and developers on effective communication and engagement strategies. This includes active listening, empathetic responses, and providing timely and helpful assistance. Well-trained staff and developers can create a positive and engaging environment in live chat interactions, enhancing player satisfaction and engagement.

Encouraging player feedback through live chat for continuous improvement

Ubisoft should actively encourage players to provide feedback and suggestions through live chat. By soliciting player opinions and incorporating their ideas into future updates and patches, Ubisoft demonstrates their commitment to listening to the community. This not only makes players feel valued but also contributes to a sense of ownership and investment in the game, leading to increased engagement.


Player engagement is integral to the success of game developers, and live chat serves as a powerful tool in fostering this engagement. Ubisoft has successfully utilized live chat in their games to enhance player satisfaction, create vibrant communities, and increase player loyalty. By implementing live chat, Ubisoft demonstrates their commitment to player engagement and establishes a direct line of communication with their players.

As the gaming industry continues to evolve, live chat technology is expected to advance further, providing more immersive and interactive experiences for players. Game developers should embrace live chat and leverage its benefits to maximize player engagement, leading to the growth and success of their games.


Leave a Reply

Your email address will not be published. Required fields are marked *