Mastering Free Order Tracking on Shopify – A Step-by-Step Guide




Order tracking is an essential feature for any Shopify store. It allows businesses to provide their customers with real-time updates on the status of their orders, enhancing transparency and improving customer satisfaction. In this guide, we will explore the importance of free order tracking on Shopify and provide a step-by-step approach to setting it up effectively. By the end of this guide, you’ll have a comprehensive understanding of how to optimize the order tracking experience for your customers.

Understanding Order Tracking on Shopify

Order tracking refers to the process of monitoring and updating customers on the progress of their orders from the moment they are placed until they are delivered. Implementing order tracking on your Shopify store offers several benefits, such as:

  • Increased transparency: Customers appreciate knowing the whereabouts of their packages at all times.
  • Reduced customer inquiries: Order tracking minimizes the need for customers to contact your support team for updates.
  • Improved customer satisfaction: Providing a seamless order tracking experience enhances overall satisfaction and encourages repeat business.

Despite the advantages, there are also common challenges associated with order tracking on Shopify. These challenges include:

  • Integration complexities: Integrating with shipping carriers and order tracking apps may require technical expertise.
  • Tracking accuracy: Ensuring accurate and timely tracking updates can be challenging, especially when dealing with multiple shipping carriers.
  • Customization limitations: Some order tracking apps may have limited customization options for tracking pages.

Setting Up Free Order Tracking on Shopify

Step 1: Installing an Order Tracking App

The first step in setting up free order tracking on Shopify is to choose and install an order tracking app that suits your business needs. Follow these steps:

  1. Evaluating different order tracking apps: Research and compare various order tracking apps available in the Shopify app store.
  2. Choosing the right app for your needs: Consider factors such as pricing, features, and user reviews to select the most suitable app.
  3. Installing and activating the chosen app: Follow the app’s installation instructions and activate it on your Shopify store.

Step 2: Customizing Order Tracking Settings

After installing the order tracking app, you need to customize its settings to align with your business requirements. Here’s how:

  1. Accessing the app settings: Navigate to the installed app’s settings within your Shopify dashboard.
  2. Choosing tracking methods: Select the desired tracking methods, such as delivery confirmation, email notifications, or both.
  3. Customizing tracking page layout and design: Personalize the tracking page’s layout and design to match your brand aesthetics.

Step 3: Integrating with Shipping Carriers

To ensure accurate tracking updates, it’s crucial to integrate your Shopify store with the shipping carriers you work with. Follow these steps:

  1. Connecting your Shopify store to shipping carriers: Use the carrier integration settings within your order tracking app to connect Shopify with carriers like USPS, FedEx, or DHL.
  2. Configuring carrier-specific settings: Set up carrier-specific settings as per the requirements of each shipping carrier to ensure accurate tracking updates.

Step 4: Configuring Order Status Notifications

Order status notifications play a significant role in keeping your customers informed about their orders’ progress. Follow these steps to configure them:

  1. Enabling order status notifications for customers: Make sure the order tracking app is set to send automatic notifications to customers at different stages of the delivery process.
  2. Personalizing notification messages: Customize the order status notification messages to align with your brand’s tone and provide essential information to the customers.

Step 5: Testing and Optimizing Order Tracking

Before enabling order tracking for your customers, it’s crucial to thoroughly test and optimize the tracking functionality. Follow these steps:

  1. Placing test orders: Create test orders to ensure that the order tracking app is functioning correctly and accurately updating tracking statuses.
  2. Monitoring and resolving issues: Regularly monitor the tracking updates and address any issues or glitches to provide a seamless tracking experience for your customers.

Enhancing the Order Tracking Experience for Customers

Step 1: Communicating Order Tracking Information

To enhance the order tracking experience for your customers, ensure that you are effectively communicating tracking information. Consider the following:

  1. Adding tracking information to order confirmation emails: Include tracking details and links in the order confirmation emails your customers receive after completing a purchase.
  2. Including tracking links in customer accounts: Enable customers to access tracking information easily by integrating tracking links within their accounts on your Shopify store.
  3. Offering proactive updates: Provide customers with proactive updates through SMS notifications or push notifications as their orders progress through the delivery process.

Step 2: Providing Order Tracking FAQs and Support

Creating an FAQ page dedicated to order tracking on your website can help address common customer inquiries. Additionally, offer support channels for customers to reach out regarding their tracking-related concerns.

Advanced Order Tracking Features and Integration Options

In addition to the basic order tracking functionality provided by Shopify and order tracking apps, consider leveraging advanced features and integrations to optimize the tracking experience:

Leveraging Shopify’s native order tracking capabilities

Shopify offers built-in order tracking capabilities that you can use to enhance the tracking experience. Research and experiment with these features to see how they can benefit your store.

Integration with third-party apps for enhanced tracking options

Explore third-party apps that offer additional tracking features, such as live tracking maps, delivery route optimization, or branded tracking pages. These integrations can add value to your customers’ tracking experience.

Utilizing order tracking analytics and reporting

Leveraging the data collected from order tracking can provide valuable insights into your customers’ behaviors and preferences. Use analytics and reporting tools to gain actionable insights and make informed business decisions.


By following the steps outlined in this guide, you can master free order tracking on Shopify and offer a streamlined and transparent experience for your customers. Remember, order tracking is an essential aspect of running an online store, as it significantly impacts customer satisfaction and drives repeat business. Invest time and effort in setting up and optimizing your order tracking process, and you’ll reap the rewards in the form of happy and loyal customers.


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