The Ultimate Guide to New Relic JIRA Integration – How to Streamline Issue Management and Boost Collaboration




In software development projects, efficient issue management and collaboration are crucial for success. These processes ensure that teams can track and resolve issues promptly, improving productivity and maintaining a high standard of quality. One powerful way to enhance issue management and collaboration is through the integration of New Relic and JIRA, two widely used software development tools.

Understanding New Relic and JIRA Integration

What is New Relic?

New Relic is a comprehensive application monitoring platform that provides real-time insights into the performance and health of software applications. With its ability to monitor application components and infrastructure, New Relic helps developers identify and troubleshoot issues quickly, resulting in improved application performance and end-user experiences.

Benefits of using New Relic in software development:

  • Real-time monitoring: New Relic offers real-time visibility into application performance, allowing developers to identify and address issues as they arise.
  • Performance optimization: By analyzing application data, New Relic helps developers optimize code and infrastructure to achieve better performance.
  • Enhanced user experience: New Relic’s monitoring capabilities enable developers to proactively identify and resolve issues that may impact the end-user experience.

What is JIRA?

JIRA is a project management tool designed to help teams plan, track, and manage their work. It provides a centralized platform for issue tracking, task management, and collaboration, allowing teams to stay organized and focused on project goals.

Key features and benefits of using JIRA:

  • Issue tracking: JIRA offers robust issue tracking capabilities, allowing teams to create, assign, and prioritize issues.
  • Customizable workflows: JIRA’s flexible workflow engine empowers teams to define their own issue resolution processes, ensuring alignment with project requirements.
  • Collaboration tools: JIRA provides built-in collaboration features, allowing team members to communicate, share files, and discuss issues within the platform.

Integration between New Relic and JIRA

The integration between New Relic and JIRA allows seamless communication and synchronization of data between the two platforms. This integration brings together New Relic’s real-time monitoring capabilities and JIRA’s robust issue tracking and management features.

Advantages of integrating New Relic and JIRA:

  • Efficient issue resolution: By combining real-time monitoring data from New Relic and JIRA’s issue tracking capabilities, teams can quickly identify and resolve issues, reducing downtime and improving application reliability.
  • Streamlined workflows: The integration enables automation of repetitive tasks, such as issue creation and assignment, reducing manual effort and increasing team efficiency.
  • Enhanced collaboration: With the integration, teams can discuss and resolve issues within JIRA, leveraging real-time monitoring data from New Relic to facilitate communication and decision-making.

Setting up New Relic JIRA Integration

Pre-requisites for the integration

Before setting up the New Relic JIRA integration, there are a few pre-requisites that need to be considered:

  1. Required accounts and access permissions: Ensure that you have the necessary accounts and access permissions for both New Relic and JIRA. Make sure you have administrative access to both platforms to configure the integration successfully.
  2. Technical requirements: Verify that your environment meets the technical requirements for the integration. This may include network connectivity, supported versions of New Relic and JIRA, and any additional dependencies or configurations.

Step-by-step guide to setting up New Relic JIRA integration

Follow these steps to set up the New Relic JIRA integration:

  1. Configuring New Relic account settings: Access your New Relic account settings and navigate to the integrations section. Locate the JIRA integration and follow the provided instructions to enable and configure it.
  2. Connecting JIRA to New Relic: Within JIRA, install and configure the New Relic app or plugin. Provide the necessary details, such as API keys, to establish a connection between New Relic and JIRA.
  3. Synchronizing issues between New Relic and JIRA: Once the integration is set up, configure the required synchronization settings. Define the mapping between New Relic entities (such as incidents or alerts) and JIRA issues, ensuring that relevant information is transferred between the two platforms.

Streamlining Issue Management with New Relic JIRA Integration

Tracking and prioritizing issues

Combining New Relic’s monitoring data with JIRA’s issue tracking capabilities allows teams to track and prioritize issues effectively. Here’s how:

  1. Using New Relic’s monitoring data to identify issues: Leverage New Relic’s real-time monitoring capabilities to detect performance bottlenecks, errors, or other issues in your application. Utilize this data to create new issues in JIRA, capturing all necessary details.
  2. Creating and managing issues in JIRA: Once an issue is identified, create it in JIRA and assign the appropriate team member to investigate and resolve it. Utilize JIRA’s issue tracking features to prioritize and manage the resolution process effectively.

Assigning and tracking issue resolution

Assigning issues to the right team members and tracking their progress is essential for efficient issue resolution. Here’s how the New Relic JIRA integration aids in this process:

  1. Assigning issues to team members in JIRA: Use JIRA’s assignment features to assign issues created from New Relic to the relevant team members. Ensure that the responsible individuals are notified and can start working on the issue promptly.
  2. Monitoring issue progress in both New Relic and JIRA: With the integration, teams can track issue progress both in New Relic and JIRA, enabling a holistic view of the issue lifecycle. This visibility helps identify bottlenecks and ensures timely resolution.

Automating issue management workflows

The integration between New Relic and JIRA enables teams to streamline issue management workflows, automating repetitive tasks. Here’s how:

  1. Configuring automation rules to streamline issue resolution: Define automation rules within JIRA to automate repetitive tasks, such as issue assignment or notification triggers. This eliminates manual effort and ensures consistent adherence to predefined workflows.
  2. Leveraging integration benefits to automate repetitive tasks: Utilize New Relic’s monitoring data to trigger actions within JIRA. For example, automatically create an issue in JIRA when a specific threshold is breached in New Relic, reducing the time to detect and resolve issues.

Boosting Collaboration with New Relic JIRA Integration

Enhancing communication between teams

The integration between New Relic and JIRA enhances communication by facilitating issue discussions and providing real-time monitoring data. Here’s how:

  1. Utilizing JIRA’s collaboration features for issue discussions: Within JIRA, team members can collaborate on issues, discuss potential solutions, and exchange information. This streamlines communication and ensures that everyone involved has access to relevant information.
  2. Integrating real-time monitoring data from New Relic: Embed real-time monitoring data from New Relic directly into JIRA, providing context for issue discussions. This helps team members make informed decisions and speeds up issue resolution.

Facilitating cross-team collaboration

The integration between multiple New Relic accounts and JIRA projects allows cross-team collaboration, enhancing the overall issue management process. Here’s how:

  1. Integrating multiple New Relic accounts and JIRA projects: Connect multiple New Relic accounts and JIRA projects to enable cross-team collaboration. This integration allows teams to collaborate on issues that span different applications or projects.
  2. Empowering teams to collaborate and resolve issues collaboratively: Ensure that teams have the necessary permissions and access to work on cross-team issues. This fosters collaboration, breaks down silos, and expedites issue resolution.

Best Practices for New Relic JIRA Integration

Establish clear issue management processes

To maximize the benefits of the New Relic JIRA integration, it is essential to establish clear issue management processes. Consider the following best practices:

  1. Defining issue lifecycles and resolution workflows: Define a clear and standardized issue lifecycle, including stages such as triage, investigation, resolution, and verification. Ensure that team members understand their roles and responsibilities in each stage.
  2. Setting up issue tracking and reporting standards: Establish consistent standards for issue tracking and reporting, such as naming conventions, required fields, and issue categorization. This ensures uniformity across projects and simplifies analysis and reporting.

Ensuring data consistency between New Relic and JIRA

Regularly syncing data between New Relic and JIRA is crucial to maintain data consistency and accuracy. Consider the following best practices:

  1. Regularly syncing data between the two platforms: Configure automated sync intervals to ensure that data is up to date. This prevents discrepancies between New Relic and JIRA, enabling teams to make informed decisions based on real-time information.
  2. Resolving discrepancies in monitoring and issue data: If discrepancies are identified, investigate and resolve them promptly. Identify the root cause of the discrepancies and take corrective actions to prevent recurrence.

Maintaining integration and platform updates

To ensure the smooth functioning of the New Relic JIRA integration, it is crucial to stay up to date with platform updates and changes. Follow these best practices:

  1. Staying up-to-date with New Relic and JIRA updates: Regularly check for updates and new features in both New Relic and JIRA. Stay informed about any changes to the integration and take necessary actions to accommodate them.
  2. Testing and validating integration after updates: After platform or integration updates, perform thorough testing to ensure that the integration is still functioning correctly. Validate that the data flows smoothly between New Relic and JIRA, and verify that automation rules and workflows are intact.


The integration between New Relic and JIRA offers numerous benefits for efficient issue management and collaboration in software development projects. By leveraging New Relic’s real-time monitoring capabilities and JIRA’s robust issue tracking features, teams can streamline issue resolution, enhance communication, and boost collaboration.

Implementing the New Relic JIRA integration, along with best practices such as establishing clear issue management processes, ensuring data consistency, and staying up to date with updates, empowers teams to deliver high-quality software products and meet project goals effectively.

Take advantage of the New Relic JIRA integration and streamline your issue management processes to ensure smoother software development projects.


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