The Ultimate Intercom Plus Manual – Everything You Need to Know




Intercom Plus is a comprehensive software solution used in pharmacies to manage various aspects of patient care, prescription processing, inventory management, and communication. In order to fully utilize the capabilities of Intercom Plus, it is essential to have a thorough understanding of the system and its features. This is why having an Intercom Plus manual is of utmost importance. In this blog post, we will explore the various functionalities of Intercom Plus and provide a comprehensive guide on how to navigate and utilize the system efficiently.

Getting Started with Intercom Plus

Before diving into the functionalities of Intercom Plus, it is crucial to ensure that your system meets the necessary requirements. Let’s take a look at the hardware and software requirements to get started:

System Requirements

Hardware requirements: Your system should meet the minimum hardware specifications provided by Intercom Plus. This includes processor speed, memory, and storage capacity.

Software requirements: Intercom Plus may have specific software prerequisites, such as operating system versions or database software. It is important to review and fulfill these requirements to ensure a seamless installation.

Installing Intercom Plus

Once you have verified that your system meets the requirements, it’s time to proceed with the installation. Follow these step-by-step instructions:

Step-by-step installation guide

1. Begin by downloading the Intercom Plus installation package from the official website or the designated source.

2. Run the installer and follow the on-screen prompts to proceed with the installation. Make sure to carefully review and accept the terms and conditions.

3. Specify the installation location and any customization options as per your requirements.

4. Once the installation is complete, launch Intercom Plus and proceed to log in using the provided credentials.

Troubleshooting common installation issues

Despite the straightforward installation process, you may encounter certain issues. Here are some common installation problems and their solutions:

1. Error: Unable to install Intercom Plus. This could be due to insufficient disk space or conflicting software. Make sure your system meets the storage requirements and temporarily disable any conflicting programs.

2. Intercom Plus freezes or crashes during installation. In such cases, try closing unnecessary background applications and restart the installation process. If the problem persists, contact Intercom Plus support for further assistance.

Navigating the Intercom Plus Interface

Once you have successfully installed Intercom Plus, it’s time to familiarize yourself with the interface and its various components. Let’s explore the main aspects of the dashboard:

Overview of the main dashboard

The main dashboard provides an overview of key functionalities and information. Familiarize yourself with the different icons and their corresponding functionalities.

Icon descriptions and functionalities: Each icon represents a specific feature of Intercom Plus. For example, the patient icon allows you to access patient profiles, while the prescription icon is used for prescription processing.

Customizing the dashboard layout: Intercom Plus allows you to customize the layout of your dashboard according to your preferences. This allows for efficient workflow and easy access to frequently used features.

Using the search feature

The search feature is a powerful tool in Intercom Plus that enables you to quickly find desired information. Let’s explore two important aspects of the search feature:

Searching for patients: By entering relevant patient information in the search bar, you can quickly locate specific patient profiles. This is particularly useful when verifying prescription details or updating patient demographics.

Searching for drugs and medications: The search feature also enables you to search for specific drugs or medications within the Intercom Plus database. This makes it easier to access drug information and ensure accurate prescription processing.

Patient Management

Efficient patient management is an integral part of Intercom Plus. Let’s explore how to add new patients to the system and manage patient profiles effectively:

Adding new patients to the system

When adding a new patient to Intercom Plus, it is important to gather and enter essential patient information accurately. Follow these steps:

Entering essential patient information: Start by recording pertinent patient details, such as name, date of birth, and contact information. Make sure to enter this information accurately to avoid any data discrepancies.

Uploading patient documents and files: Intercom Plus allows you to upload and attach relevant documents or files to patient profiles, such as medical records or insurance information. This helps in maintaining a comprehensive patient record.

Managing patient profiles

Effectively managing patient profiles is crucial for providing quality care. Here are some important tasks to consider:

Updating patient demographics: Regularly update patient demographics, such as address or contact information, to ensure accurate communication and prescription processing.

Recording allergies and medical conditions: It is vital to record any known allergies or medical conditions within a patient’s profile. This information helps in avoiding potential adverse reactions and ensuring patient safety.

Viewing and editing prescription history: The prescription history section in a patient’s profile allows you to view and edit past prescriptions. This is helpful in maintaining an accurate medication record and identifying possible drug interactions.

Prescription Processing

Processing prescriptions accurately and efficiently is a key responsibility of pharmacists. Let’s explore how Intercom Plus supports this process:

Creating new prescriptions

When creating a new prescription in Intercom Plus, it is important to ensure accuracy and patient safety. Follow these steps:

Entering drug information and dosages: Provide complete and accurate drug information, including dosage instructions, duration, and quantity, to avoid any potential errors.

Checking for drug interactions and contraindications: Intercom Plus has built-in features that help identify potential drug interactions or contraindications. Make sure to utilize these tools to avoid any adverse effects.

Processing refills

Handling prescription refills efficiently is essential for maintaining patient care. Consider the following aspects:

Handling prescription transfers from other pharmacies: Intercom Plus allows for seamless prescription transfers from other pharmacies. Familiarize yourself with the process and ensure accurate transfer.

Managing prescription expiration dates and renewals: It is crucial to monitor prescription expiration dates and actively manage prescription renewals to avoid any interruptions in patient care. Intercom Plus provides features to help with these tasks.

Inventory Management

Proper inventory management is essential for a well-functioning pharmacy. Intercom Plus offers tools to streamline inventory-related tasks:

Adding new drugs to the inventory

When adding new drugs to the inventory, accuracy and organization are key. Follow these steps:

Scanning barcodes and entering drug details: Utilize the barcode scanning feature in Intercom Plus to automatically enter drug information into the inventory system. This saves time and ensures accuracy.

Managing drug quantities and expiration dates: Regularly monitor drug quantities and expiration dates to maintain an optimized inventory. Intercom Plus provides features to track these details and generate alerts when stock is running low or nearing expiration.

Stock control and ordering

Efficient stock control and ordering processes are necessary to avoid stockouts or overstocking. Consider the following tasks:

Setting inventory thresholds and reorder points: By setting inventory thresholds and reorder points in Intercom Plus, you can automate the process of generating purchase orders. This helps in maintaining sufficient stock levels.

Generating purchase orders: Utilize the purchase order generation feature in Intercom Plus to streamline the ordering process. This helps avoid manual errors and ensures accuracy when placing orders with suppliers.

Communication Tools

Effective communication is crucial in pharmacy settings. Intercom Plus offers various communication tools to streamline internal and external communication:

Utilizing the messaging system

Within Intercom Plus, you can utilize the messaging system to communicate with staff members. Consider the following tasks:

Sending messages to other staff members: The messaging system allows for secure and instant communication with other staff members. Use this feature to coordinate tasks or seek assistance when needed.

Notifying patients about prescription status updates: Intercom Plus also provides the option to notify patients about prescription status updates. This keeps patients informed and ensures a smooth prescription pickup process.

Communicating with doctors and healthcare providers

Intercom Plus facilitates communication with doctors and healthcare providers, enhancing collaborative patient care. Consider the following tasks:

Requesting medication changes or clarifications: Use Intercom Plus to communicate with doctors and request medication changes or clarifications, ensuring accurate and safe patient care.

Collaborating on patient care: Intercom Plus allows for seamless collaboration between pharmacists and healthcare providers. This improves patient outcomes and ensures comprehensive care.

Reporting and Analytics

Generating reports and analyzing data is essential for monitoring pharmacy performance and identifying areas of improvement. Intercom Plus offers reporting and analytics features to facilitate this process:

Generating reports on prescription volume and revenue

Stay up to date with prescription volume and revenue by generating regular reports. Consider the following tasks:

Running daily, weekly, and monthly reports: Intercom Plus allows you to generate reports based on different time frames, providing valuable insights into pharmacy operations and revenue.

Analyzing sales trends and performance metrics: Utilize the reporting and analytics features in Intercom Plus to analyze sales trends and performance metrics. This helps in optimizing inventory management and identifying areas for improvement.

Analyzing patient data

Analyze patient data to identify opportunities for targeted interventions and improve patient outcomes. Consider the following tasks:

Identifying at-risk patients for medication adherence programs: Intercom Plus enables you to analyze patient data and identify at-risk patients who may benefit from medication adherence programs. This helps in improving patient care and outcomes.

Monitoring medication adherence rates: Utilize the patient data analysis features in Intercom Plus to monitor medication adherence rates and intervene when necessary. This supports positive patient outcomes and overall health.

Troubleshooting and Support

Despite the reliability of Intercom Plus, technical issues can sometimes occur. Here’s how to troubleshoot common issues:

Common issues and solutions

Encountering an error or glitch in the system can be frustrating. Consider these solutions to common issues:

Error messages and system glitches: When faced with error messages or system glitches, try restarting Intercom Plus and your computer. If the problem persists, consult the Intercom Plus troubleshooting guide or contact support for further assistance.

Connectivity problems and network requirements: If experiencing connectivity problems, ensure your network connection is stable and meets the necessary requirements specified by Intercom Plus. Check your internet connection, firewall settings, and any network restrictions that may be affecting the system.

Contacting Intercom Plus support

If you are unable to resolve technical issues on your own, reach out to Intercom Plus support for assistance. Here’s how:

Helpdesk contact information: Dial the provided helpdesk phone number or email the support team as outlined in your Intercom Plus documentation. Clearly describe the issue you are facing and provide any relevant details to expedite the resolution process.

Resources for additional support and training: Intercom Plus may offer additional support resources, such as user guides, video tutorials, or online forums. Take advantage of these resources to enhance your knowledge and troubleshoot common issues independently.


In conclusion, mastering Intercom Plus is crucial for efficient pharmacy operations, accurate prescription processing, and improved patient care. With this comprehensive manual, you have gained a solid understanding of the functionalities and features of Intercom Plus. Continuous learning and improvement are integral to utilizing the system to its full potential. By following the guidelines and tips provided in this blog post, you are well on your way to becoming an Intercom Plus expert.


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