Troubleshooting Guide – Why Forwarded Emails are not Showing up in Gmail



Common Issues and Solutions when Forwarded Emails are not Showing up in Gmail

Forwarding emails in Gmail can be a convenient way to organize your inbox and ensure you never miss important messages. However, there are times when forwarded emails may not show up in your Gmail account, causing frustration and potentially missing out on crucial information. In this blog post, we will discuss common issues and provide solutions to help troubleshoot forwarded email problems in Gmail.

Issue 1: Forwarding is not properly configured

One of the most common reasons why forwarded emails are not showing up in Gmail is that the forwarding settings are not properly configured. To troubleshoot this issue, follow these steps:

  1. Check forwarding settings in Gmail: Go to the settings in your Gmail account and navigate to the “Forwarding and POP/IMAP” tab. Ensure that forwarding is enabled.
  2. Ensure correct email address is entered for forwarding: Double-check that the correct email address is entered in the forwarding settings. Any typo or incorrect entry can prevent emails from being forwarded.
  3. Verify forwarding is enabled for the correct email account: If you have multiple email accounts connected to Gmail, make sure that forwarding is enabled for the correct email account. Sometimes, users mistakenly forward emails to another connected account.

By following these steps, you can ensure that forwarding is properly configured in Gmail.

Issue 2: Forwarded emails are going to spam or promotions folder

Another common issue is that forwarded emails may end up in the spam or promotions folder instead of the inbox. To resolve this issue, try the following:

  1. Check spam and promotions folders for forwarded emails: Sometimes, Gmail’s spam filter may mistakenly categorize forwarded emails as spam or promotions. Check these folders to see if any forwarded emails are present.
  2. Mark forwarded emails as “Not Spam” or move them to the inbox: If you find forwarded emails in the spam or promotions folder, mark them as “Not Spam” or move them to the inbox. This helps Gmail learn that these emails are not unwanted.
  3. Create a Gmail filter to bypass spam or promotions folders for forwarded emails: To ensure that forwarded emails always land in the inbox, you can create a Gmail filter. Set the filter to automatically mark emails from the forwarding address as important or skip the spam filter altogether.

By following these steps, you can prevent forwarded emails from getting lost in the spam or promotions folders.

Issue 3: Forwarding filters are blocking certain emails

Forwarding filters can sometimes block specific senders or domains, which may cause forwarded emails to not show up in your Gmail account. Here’s what you can do:

  1. Review forwarding filters in Gmail settings: Check your Gmail settings for any forwarding filters that may be blocking certain emails. Disable or modify these filters to allow the intended forwarded emails to come through.
  2. Disable any filters that may be blocking forwarded emails: If you suspect that a specific filter is causing the issue, disable it temporarily and check if the forwarded emails start showing up in your inbox.
  3. Create new filters to allow specific senders or domains: If you want to receive forwarded emails from certain senders or domains, create new filters that specify the criteria for permitting these emails to reach your inbox.

By carefully reviewing and adjusting your forwarding filters, you can ensure that no emails are being blocked or filtered out unnecessarily.

Issue 4: Forwarded emails are getting lost or delayed

If your forwarded emails are either getting lost or delayed, it could be due to issues with the forwarding source or the source email account. Here’s what you can do:

  1. Check the forwarding source for any issues or delays: Ensure that the email account from which you are forwarding emails is not experiencing any problems or delays in sending emails.
  2. Ensure there are no server or network problems on the source email account: Check for any server or network issues that may be affecting the forwarding process. Contact your email provider if necessary to resolve any problems.
  3. Contact your email provider for assistance if the issue persists: If you have exhausted all troubleshooting steps and the forwarded emails are still not showing up or experiencing delays, reach out to your email provider for further assistance.

By addressing any potential issues with the forwarding source, you can ensure that your forwarded emails arrive promptly in your Gmail account.

Issue 5: The forwarding address is incorrect or inactive

In some cases, the forwarding address entered in Gmail settings may be incorrect or inactive, causing forwarded emails not to show up. Here’s how to resolve this issue:

  1. Verify the correct forwarding address is entered in Gmail settings: Double-check the forwarding address in your Gmail settings to ensure that it is entered correctly. Even a small error can prevent forwarding from functioning as expected.
  2. Test the forwarding address by sending a test email: Send a test email to the forwarding address and check if it arrives correctly. If not, there may be an issue with the forwarding address itself.
  3. Contact the email provider of the forwarding address if it is not working: If the forwarding address is not functioning correctly, reach out to the email provider of that address for assistance. They can help troubleshoot any issues related to the forwarding process.

By verifying and testing the forwarding address, you can ensure that it is correct and active, enabling successful email forwarding.

Additional Tips for Troubleshooting Forwarded Emails in Gmail

Check for any Gmail outages or service disruptions

If you’re experiencing issues with forwarded emails not showing up in Gmail, it’s worth checking if there are any known Gmail outages or service disruptions. Visit the Google Apps Status Dashboard to see if there are any reported issues that could be affecting email delivery.

Disable any third-party extensions or plugins that may interfere with email forwarding

In some cases, third-party browser extensions or plugins can interfere with email forwarding in Gmail. Temporarily disable any extensions or plugins related to email or inbox management and check if the issue persists. If the forwarded emails start showing up, you may need to uninstall or update the problematic extension or plugin.

Clear browser cache and cookies to resolve any caching issues

Clearing your browser’s cache and cookies can often resolve any caching issues that may be preventing forwarded emails from appearing in Gmail. Delete the cache and cookies for your browser, restart it, and try accessing your Gmail account again to see if the issue is resolved.

Use a different email client or device to see if the issue is specific to Gmail

If none of the above solutions work, try accessing your email account and forwarding emails using a different email client or device. This will help determine if the problem is specific to Gmail or if it extends to other email services as well. If the forwarded emails show up correctly in another client or device, there may be a configuration issue specific to your Gmail account that needs further investigation.


Troubleshooting forwarded emails that are not showing up in Gmail is essential to ensure you never miss important messages. By addressing common issues related to forwarding configuration, spam filtering, forwarding filters, delays, and incorrect forwarding addresses, you can resolve the problem and start receiving forwarded emails in your Gmail inbox without any interruptions.

Remember to regularly check and adjust your forwarding settings in Gmail to avoid potential issues in the future. If you have exhausted all troubleshooting steps and the problem persists, don’t hesitate to seek further assistance from Gmail support. By proactively troubleshooting and resolving forwarding issues, you can streamline your email management process and stay organized and efficient.


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