Troubleshooting Guide – Why is Messenger Saying ‘Couldn’t Send’ and How to Fix It



Why is Messenger saying ‘Couldn’t Send’: Troubleshooting Guide

Have you ever experienced the frustration of trying to send a message on Facebook Messenger, only to see the dreaded error message “Couldn’t Send”? If so, you’re not alone. Many users encounter this issue, and it can be quite bothersome. In this troubleshooting guide, we’ll explore the potential causes of this problem and provide you with step-by-step solutions to fix it.

Understanding the Potential Causes

Before we dive into the troubleshooting steps, let’s take a closer look at some of the common causes behind the ‘Couldn’t Send’ error message on Messenger. By understanding these causes, you’ll be better equipped to resolve the issue.

Internet Connectivity Problems

One of the primary reasons why Messenger may display the ‘Couldn’t Send’ error is due to internet connectivity problems. Here are a few potential culprits:

Wi-Fi Connection Issues

If you’re connected to a Wi-Fi network and experiencing issues with sending messages on Messenger, it could be due to problems with your Wi-Fi connection. Ensure that your Wi-Fi network is stable and that you have a strong signal.

Mobile Data Problems

On the other hand, if you’re using mobile data to access Messenger, you may encounter difficulties sending messages if your data connection is weak or unstable. Check your signal strength and consider switching to a different network type if necessary.

Messenger App-Related Issues

Issues within the Messenger app itself can also lead to the ‘Couldn’t Send’ error message. Here are a couple of app-related causes to consider:

Outdated Messenger App Version

Using an outdated version of the Messenger app can cause various issues, including the ‘Couldn’t Send’ error. Make sure you have the latest version of the app installed on your device.

Messenger App Cache and Data

Over time, the cache and data accumulated by the Messenger app can affect its functionality. Clearing the cache and data may help resolve the error message.

Device-Related Problems

Lastly, your device itself could be the source of the problem. Consider the following factors:

Insufficient Storage Space

If your device’s storage space is running low, it may hinder the proper functioning of the Messenger app. Freeing up storage space can alleviate this issue.

Software Glitches or Conflicts

Software glitches or conflicts within the operating system can also cause problems with the Messenger app. Restarting the device, performing software updates, or resetting the device to factory settings may help resolve these issues.

Troubleshooting Steps

Now that we have a clearer understanding of the potential causes, let’s dive into the troubleshooting steps to fix the ‘Couldn’t Send’ error on Messenger. Follow these steps in order, as they address the various potential causes we’ve discussed:

Checking and Fixing Internet Connection Issues

To ensure that the ‘Couldn’t Send’ error is not caused by internet connectivity problems, follow these steps:

Restarting the Router

Start by restarting your router to refresh the internet connection. Simply unplug the power cord, wait a few seconds, and plug it back in. Allow the router to reboot completely.

Switching to a Different Network Type

If you’re using Wi-Fi and experiencing issues, try switching to mobile data, or vice versa. This will help determine if the problem is specific to your current network.

Resetting Network Settings on Devices

If all else fails, resetting the network settings on your devices can often resolve any lingering connectivity issues. Keep in mind that this will remove any saved Wi-Fi passwords, so be prepared to reconnect to your home network.

Updating or Reinstalling Messenger App

If the issue persists, it’s time to focus on the Messenger app itself. Follow these steps to update or reinstall it:

Checking for App Updates

Open your app store and check if there are any updates available for the Messenger app. If updates are available, install them to ensure you have the latest version.

Uninstalling and Reinstalling Messenger App

If updating the app doesn’t resolve the problem, try uninstalling it from your device and then reinstalling it from the app store. This will ensure you have a clean installation of the Messenger app.

Clearing Cache and Data from Messenger App

If the ‘Couldn’t Send’ error is still persisting, it’s time to deal with the Messenger app’s cache and data:

Clearing Cache on Android Devices

On Android devices, go to Settings > Apps > Messenger. Tap on ‘Storage’ and then select ‘Clear cache.’ This will remove the temporary data accumulated by the app.

Clearing Cache on iOS Devices

On iOS devices, go to Settings > General > iPhone Storage. Scroll down until you find the Messenger app and tap on it. From there, select ‘Offload App’ to remove the app without deleting your messages. Then, reinstall the Messenger app from the App Store.

Freeing up Storage Space on Devices

If you’ve tried the previous steps and are still encountering the error, it’s possible that your device is running out of storage space. Follow these steps to free up space:

Deleting Unnecessary Files and Apps

Review your device’s storage and remove any unnecessary files or apps that are taking up space. Be cautious and ensure that you’re deleting only what you no longer need.

Moving Media Files to External Storage or Cloud Storage

If you have a large number of media files on your device, consider moving them to an external storage device or uploading them to cloud storage services like Google Drive or Dropbox. This will help free up valuable storage space.

Resolving Software Glitches or Conflicts

If none of the previous steps have resolved the issue, it’s time to address potential software glitches or conflicts on your device:

Restarting the Device

Start by simply restarting your device. Sometimes, a simple reboot can fix underlying software issues.

Performing a Software Update

Check if there are any software updates available for your device and install them. Software updates often include bug fixes and stability improvements that can resolve various issues.

Resetting the Device to Factory Settings

If all else fails, consider resetting your device to its factory settings. Keep in mind that this will erase all data and settings on your device, so be sure to back up everything beforehand. Resetting to factory settings should only be done as a last resort.

Additional Tips and Precautions

While following the troubleshooting steps mentioned above, keep these additional tips and precautions in mind to ensure a smoother experience with Messenger:

Keeping the Messenger App and Device Up to Date

Regularly check for updates to both the Messenger app and your device’s operating system. These updates often include important bug fixes and security patches that can improve overall performance.

Using a Stable and Reliable Internet Connection

Ensure that you have a stable and reliable internet connection when using Messenger. A poor connection can lead to various issues, including the ‘Couldn’t Send’ error.

Avoiding Overloading the Messenger App

Try to avoid overloading the Messenger app with large files or too many conversations at once. This can put a strain on the app and may lead to performance issues.

Backing up Important Conversations and Media Files Regularly

Lastly, make it a habit to back up important conversations and media files regularly. This way, if you encounter any issues or need to reset your device, you won’t lose valuable data.


In conclusion, encountering the ‘Couldn’t Send’ error message on Messenger can be frustrating, but with the right troubleshooting steps, you can resolve the issue. We’ve explored the potential causes and provided a comprehensive guide to help you fix the problem. Remember, if the issue persists, don’t hesitate to seek further assistance from Facebook or the Messenger Support team. We hope this guide has been helpful, and please feel free to share your feedback or ask any questions in the comments section below.


Leave a Reply

Your email address will not be published. Required fields are marked *