Troubleshooting Guide – Why is my Teams Notification Sound Not Working?



Possible Causes of Teams Notification Sound Not Working

One common issue that users may encounter when using Microsoft Teams is the notification sound not working as expected. Notifications play a crucial role in keeping users informed about new messages, meetings, and other important events within Teams. If you are experiencing this problem, there are several possible causes to consider.

Volume settings

One of the first things to check is the volume settings on your device. Ensure that the device volume is turned up and not muted. Additionally, you should also check the Teams notification sound volume within the app itself. Open Teams and navigate to the settings menu, then look for the notification sound settings. Adjust the volume if necessary.

Notification settings in Teams

If the volume settings are not the culprit, it is important to verify that the notification settings are properly enabled in Teams. Sometimes, these settings can be accidentally disabled or modified. To check the notification settings, go to the Teams settings menu and locate the notifications section. Ensure that the necessary notification options are enabled. Additionally, check that the correct sound is selected for notifications.

Operating system settings

In some cases, the issue may lie within the operating system settings. If you are using Windows, check the sound settings by right-clicking the volume icon in the taskbar and selecting “Open Sound Settings.” Verify that the correct output device is selected and that the volume is not muted. On macOS, go to the Apple menu, select System Preferences, and navigate to the Sound settings. Check the output and input settings to ensure they are configured correctly.

Troubleshooting Steps to Fix Teams Notification Sound

If the above steps did not resolve the issue, there are several troubleshooting steps that you can follow to fix the Teams notification sound problem.

Restart the device

Simple as it may sound, sometimes restarting your device can resolve software glitches or conflicts that may be causing the Teams notification sound not to work. Shut down your device completely and then power it back on. Once the device has restarted, check if the notification sounds are functioning properly in Teams.

Update Teams to the latest version

Software updates often include bug fixes and improvements that can resolve various issues, including problems with notification sounds. Check for updates in the Teams app by navigating to the settings menu and selecting “About.” If a new version is available, download and install it. After updating Teams, check if the notification sound issue has been resolved.

Check device sound settings

Ensure that the device’s sound settings are properly configured and not interfering with the Teams notification sound. Adjust the volume controls on your device to an audible level and make sure that no audio muting or restrictions are enabled.

Reset Teams notification settings

If none of the previous steps have resolved the issue, you can try resetting the notification settings in Teams. Disable the notification settings within the app’s settings menu and then re-enable them. Test the notification sounds after resetting the settings to see if the problem has been resolved.

Additional Tips and Tricks

If the issue persists, here are a few additional tips and tricks to consider:

Check for conflicting apps or software

Some apps or software on your device may interfere with Teams notifications. Identify any apps that may be causing conflicts and temporarily disable or close them. Test the notification sounds in Teams to see if the issue persists.

Contact Teams support

If you have followed all the troubleshooting steps and the notification sound problem still persists, it may be time to reach out for further assistance. Contact Microsoft Teams support for personalized help and guidance.


In conclusion, the Teams notification sound not working can be frustrating, but there are steps you can take to troubleshoot and resolve the issue. Ensure that the volume settings, notification settings in Teams, and device sound settings are properly configured. Additionally, try restarting your device, updating the Teams app, and resetting the notification settings. If all else fails, consider reaching out to Teams support for further assistance. Don’t let notification sound issues hinder your productivity in Teams.


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