Troubleshooting Guide – Why Messenger Will Not Open and How to Fix It



Reasons why Messenger will not open

If you’re having trouble opening the Messenger app, don’t worry, you’re not alone. This frustrating issue can occur due to various reasons. Let’s explore some of the most common causes:

Software update issues

1. Outdated app version:

An outdated Messenger app version can sometimes prevent it from opening properly. Developers regularly release updates to fix bugs and improve performance. Make sure you have the latest version of the app installed.

2. Compatibility issues with device operating system:

Newer app updates may require a more recent version of the operating system. Incompatibility between the Messenger app and your device’s current OS could prevent the app from opening.

3. Pending software updates:

If there are pending software updates available for your device, it’s good practice to install them. These updates often include important fixes and improvements that can rectify issues with apps, including Messenger.

Network connection problems

1. Poor or unstable internet connection:

The Messenger app heavily relies on a stable internet connection to function correctly. If you have a weak or unstable internet connection, it can prevent the app from opening. Try connecting to a more stable network to resolve this issue.

2. Wi-Fi or mobile data connectivity issues:

Issues with your Wi-Fi or mobile data connection can also hinder the Messenger app from opening properly. Ensure that you have a strong and stable internet connection by reconnecting or switching to a different network.

3. Network firewall or proxy settings blocking Messenger:

In some cases, network firewall or proxy settings can prevent the Messenger app from opening. Temporarily disabling any VPN or proxy settings and adjusting your network firewall settings might help resolve this issue.

Application-specific issues

1. App crashes or freezes:

If the Messenger app crashes or freezes upon opening, it can be extremely frustrating. In such cases, a specific issue within the app itself may be causing the problem. Troubleshooting steps can help you resolve these issues.

2. Corrupt app files:

Corrupted app files can also be a factor in preventing Messenger from opening. Deleting the cache and data associated with the app can help resolve this issue. We will outline this troubleshooting step later in the blog post.

3. Conflicting apps or settings:

Conflicts between the Messenger app and other apps or settings on your device are not uncommon. These conflicts can prevent the app from opening properly. Identifying and resolving such conflicts can help restore functionality to the Messenger app.

How to fix Messenger app not opening

Now that we understand some of the reasons why the Messenger app may not be opening, it’s time to explore solutions to the problem. We will consider several troubleshooting steps to help you get the Messenger app up and running again:

Check and update app version

1. How to check for updates on iOS devices:

To check for updates on iOS, follow these steps:

  1. Open the App Store on your device.
  2. Tap on your profile picture at the top-right corner of the screen.
  3. Scroll down to the “Available Updates” section.
  4. If an update is available for Messenger, tap the “Update” button next to the app.

2. How to check for updates on Android devices:

To check for updates on Android, follow these steps:

  1. Open the Google Play Store on your device.
  2. Tap the three horizontal lines in the top-left corner of the screen to open the menu.
  3. Select “My apps & games” from the menu.
  4. If there is an update available for Messenger in the “Updates” section, tap the “Update” button next to the app.

Ensure device operating system compatibility

1. Verify Messenger app requirements:

Check the compatibility requirements for the Messenger app on your device. Ensuring that your device meets these requirements can help resolve any compatibility issues that may be preventing the app from opening.

2. Update device OS if necessary:

If you find that your device’s operating system is not up to date, consider updating it to the latest version. This can often resolve compatibility issues and ensure a smoother operation for the Messenger app.

Troubleshoot network connectivity

1. Switch to a stable internet connection:

If you suspect a weak or unstable internet connection, try switching to a different network. This could be a different Wi-Fi network or using mobile data if available. A more stable connection can help resolve the issue.

2. Reset Wi-Fi or mobile data settings:

Resetting Wi-Fi or mobile data settings on your device can sometimes fix network connectivity issues. This process varies depending on the device and operating system. Consult your device’s user manual or perform an online search for instructions specific to your device.

3. Check router or network settings:

If you’re using a Wi-Fi connection, ensure that your router’s settings are not blocking the Messenger app. Make sure that your router firmware is up to date and that there are no specific firewall or security settings interfering with the app’s functionality.

Resolve application-specific issues

1. Clear Messenger app cache:

To clear the cache for the Messenger app, follow these steps:

  1. Go to your device’s “Settings” and select “Apps” or “Applications”.
  2. Find and tap on “Messenger” in the list of installed apps.
  3. Select “Storage” or “Storage & cache”.
  4. Tap on the “Clear cache” button.

2. Force stop and restart Messenger:

If the app is unresponsive or frozen, force stopping and restarting Messenger might help. Follow these steps:

  1. Go to your device’s “Settings” and select “Apps” or “Applications”.
  2. Find and tap on “Messenger” in the list of installed apps.
  3. Select the “Force stop” option.
  4. Launch the Messenger app again to check if it opens without any issues.

3. Uninstall and reinstall Messenger:

If all else fails, uninstalling and reinstalling the Messenger app can often resolve persistent issues. Follow these steps:

  1. Go to your device’s “Settings” and select “Apps” or “Applications”.
  2. Find and tap on “Messenger” in the list of installed apps.
  3. Select the “Uninstall” option.
  4. Once uninstalled, open the respective app store (App Store for iOS or Google Play Store for Android).
  5. Search for “Messenger” and install it again from the official app page.

Additional troubleshooting steps

1. Disable VPN or proxy settings temporarily:

If you have VPN or proxy settings enabled on your device, try disabling them temporarily. This can help identify if these settings are causing conflicts with the Messenger app.

2. Update other apps and system software:

Outdated system software and other apps on your device can sometimes interfere with the functioning of the Messenger app. Make sure to update your device’s operating system and other apps to the latest versions.

3. Contact Messenger support or seek professional help:

If none of the above troubleshooting steps have resolved the issue, it might be best to seek assistance from Messenger support directly. They may have additional guidance or solutions to help you resolve the problem. Alternatively, you can reach out to a professional technician who can troubleshoot the issue further.


Maintaining the functionality of the Messenger app is essential for staying connected with friends, family, and colleagues. When faced with the frustration of the app not opening, it’s important to troubleshoot the problem to get it working again. In this blog post, we explored various reasons why Messenger may not open and provided a step-by-step guide to resolve the issue. By following these troubleshooting steps, you should be able to overcome the problem and enjoy seamless messaging once again.

Remember, keeping your app updated, ensuring device compatibility, troubleshooting network connectivity, and addressing application-specific issues are all vital steps in maintaining the proper functioning of the Messenger app.


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