Upgrade Your Communication Efforts with the Best Salesforce Chatter App – A Comprehensive Review




In today’s fast-paced business environment, effective communication is vital for success. It plays a crucial role in improving collaboration, productivity, and employee engagement. One powerful tool that businesses can leverage to enhance communication is the Salesforce Chatter app. In this blog post, we will explore the features, benefits, and different options available to help you choose the right Salesforce Chatter app for your organization.

Overview of Salesforce Chatter App

Before diving into the details, let’s define what Salesforce Chatter is and understand its purpose. Salesforce Chatter is a collaboration platform that allows teams to connect, share information, and collaborate in real-time. It serves as an internal social network that integrates seamlessly with Salesforce CRM, enabling users to stay connected and informed.

What is Salesforce Chatter?

Salesforce Chatter is a social collaboration platform designed for businesses. It functions as an internal communication tool, providing a centralized space for employees to share ideas, updates, and files. It brings together the benefits of social media and enterprise-level collaboration, making communication more efficient and effective.

Integration with Salesforce CRM:

One of the key advantages of Salesforce Chatter is its integration with Salesforce CRM. This integration allows for seamless communication and collaboration between sales teams, customer support, and other departments. By bringing together customer data and collaboration tools, teams can work together more effectively, resulting in improved customer service and increased sales.

Key Features of Salesforce Chatter App

Salesforce Chatter offers a range of features that enhance collaboration and communication within organizations. Let’s take a closer look at some of its key features:

Real-time collaboration:

With Salesforce Chatter, teams can collaborate in real-time by posting updates, asking questions, and sharing insights. The app allows for instant messaging, enabling quick communication and feedback.

News feed and updates:

Users can create and follow news feeds, allowing them to stay informed about the latest updates, project progress, and important announcements. This feature ensures that everyone is on the same page and enables teams to respond promptly to changes.

File sharing and document collaboration:

Salesforce Chatter simplifies document management and collaboration by providing a platform for file sharing. Users can upload and share files, edit documents collaboratively, and maintain version control for effective teamwork.

Groups and communities:

The app allows users to form groups and communities based on departments, projects, or topics. These groups facilitate focused discussions and collaboration, ensuring that relevant information reaches the right people.

Integration with other apps:

Salesforce Chatter integrates with a wide range of third-party applications, allowing users to access and share information from other software platforms. This integration enhances productivity by consolidating workflows and reducing the need to switch between applications.

Benefits of Salesforce Chatter App

Implementing Salesforce Chatter within your organization can bring several benefits, enhancing internal communication and collaboration. Let’s explore some of these benefits:

Improved internal communication:

Salesforce Chatter promotes transparency and visibility within an organization. Employees have access to information and updates shared through the app, promoting a sense of trust and inclusivity.

Increased transparency and visibility:

By utilizing Salesforce Chatter, organizations can improve transparency. Employees gain insights into project updates, sales progress, and important announcements, fostering a culture of openness.

Enhanced employee engagement and morale:

By providing a platform for collaboration and communication, Salesforce Chatter boosts employee engagement. When employees feel connected and have the opportunity to contribute, it positively impacts their morale, job satisfaction, and productivity.

Streamlined collaboration and productivity:

Salesforce Chatter streamlines collaboration and enhances productivity, making it easier for teams to work together effectively.

Real-time updates and notifications:

The app keeps users informed in real-time by providing updates and notifications. This feature ensures that important information reaches users promptly, enabling them to respond quickly and take necessary actions.

Efficient document sharing and version control:

With Salesforce Chatter, document sharing becomes seamless. Users can upload files, collaborate on documents, and maintain version control, preventing confusion and ensuring that everyone is working with the latest version of files.

Best Salesforce Chatter App: A Comprehensive Review

When it comes to choosing the right Salesforce Chatter app for your organization, it’s essential to consider different options available. Let’s review some of the best Salesforce Chatter apps:

App 1: Chatter Plus

Overview: Chatter Plus is a comprehensive Salesforce Chatter app designed for businesses of all sizes. It offers additional functionality and features beyond the basic Chatter Free version.


  • Expanded functionality, including advanced security features
  • Increased storage capacity for file sharing
  • Advanced analytics and reporting capabilities


  • Higher cost compared to Chatter Free
  • May have features that are not relevant to all businesses

Pricing and plans: Chatter Plus is available at a monthly subscription fee of $25 per user.

App 2: Chatter Free

Overview: Chatter Free is the basic version of Salesforce Chatter, offering essential collaboration features suitable for small businesses or teams.


  • Free to use for Salesforce CRM users
  • Basic collaboration features, including real-time messaging and file sharing
  • Affordable option for businesses on a tight budget


  • Limited storage capacity
  • May lack advanced features required by larger organizations

Pricing and plans: Chatter Free is included with Salesforce CRM licenses at no additional cost.

App 3: Chatter External Users

Overview: Chatter External Users allows organizations to collaborate with partners, customers, and suppliers who do not have a Salesforce license.


  • Collaboration with external stakeholders without additional licensing costs
  • Secure sharing of information and files with partners
  • Enhanced visibility and coordination with external teams


  • Limitations on the number of external users allowed
  • May require additional setup and configuration

Pricing and plans: Chatter External Users is available at a monthly subscription fee of $15 per user.

How to Choose the Right Salesforce Chatter App

When selecting the best Salesforce Chatter app for your organization, it’s crucial to consider your specific needs, budget, and resources. Here are some key factors to consider:

Identify your specific needs and goals:

Understand the requirements of your organization and outline the features and functionality that are essential to meet your communication and collaboration goals. Consider the size of your team, the nature of your projects, and any specific industry requirements.

Consider your budget and resources:

Take into account your available budget for implementing an enterprise collaboration tool. Evaluate the pricing and plans of different Salesforce Chatter apps and select one that aligns with your financial resources.

Evaluate user reviews and ratings:

Check user reviews and ratings for different Salesforce Chatter apps to get insights into their usability, reliability, and customer support. This will help you make an informed decision and choose an app that has positive feedback from users.


Salesforce Chatter app is a powerful tool that can revolutionize communication and collaboration within your organization. Its features and benefits such as improved internal communication, streamlined collaboration, and increased productivity make it a valuable asset for any business.

By choosing the right Salesforce Chatter app, you can enhance communication efforts and foster a culture of collaboration, resulting in improved business outcomes. So, evaluate your organization’s needs, select the most suitable app, and start upgrading your communication efforts today!


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