An 'Agent' acts as a vital liaison within an organization, representing client interests and facilitating communication. Key responsibilities include managing client relationships, negotiating contracts, and identifying opportunities. Required skills encompass strong communication, problem-solving, and negotiation abilities, often enhanced by a background in sales or marketing. Agents typically work in dynamic environments, collaborating with cross-functional teams. Career progression can lead to roles in management or specialized areas, expanding opportunities in client services or business development.