Troubleshooting Guide – How to Fix Messenger Delivered Icon Not Showing Issue



Reasons behind Messenger Delivered Icon not showing

When using a messaging app like Messenger, it’s frustrating to send a message and not see the delivered icon. This icon signifies that your message has been successfully delivered to the recipient’s device. However, there are several reasons why the messenger delivered icon may not be showing.

Technical issues with the messaging app

One of the common reasons for the delivered icon not showing is technical issues with the messaging app itself. Here are a couple of possibilities:

1. Outdated app version

If you are using an outdated version of the messenger app, it might not function properly, including the delivery confirmation feature. Updating the app to the latest version can often resolve this issue.

2. Glitches or bugs

Glitches or bugs in the app’s code can also prevent the delivered icon from showing. Developers constantly release updates to fix such issues, so checking for app updates regularly is essential.

Connectivity problems

In addition to technical issues, connectivity problems can also hinder the delivery confirmation feature. Some common issues include:

1. Weak internet connection

If you have a weak or unstable internet connection, messages may not be sent or delivered properly. It’s important to ensure that your internet connectivity is stable before expecting the delivered icon to appear.

2. Network disruptions

Network disruptions, such as sudden disconnections or signal interference, can interrupt the message delivery process. In such cases, the delivered icon may not show until the connection is restored.

3. Firewall or security settings

Your device’s firewall or security settings can also affect the functioning of the messenger app, including the delivery confirmation feature. If the app is blocked by any security measures, the delivered icon may not appear. Adjusting the firewall or security settings may be necessary.

Troubleshooting Steps

Level 1: Basic Troubleshooting Steps

Before diving into advanced troubleshooting, it’s always a good idea to start with the basics. Here are some initial steps to try:

A. Check for an app update

To ensure that you have the latest version of the messenger app, go to the app store or play store and look for any available updates. Updating the app may resolve any issues, including the missing delivered icon.

B. Force close and reopen the app

Force closing and reopening the messenger app is a simple yet effective step. On iOS devices, double-click the home button and swipe up on the messenger app to close it. On Android, go to the recent apps menu and swipe away the messenger app. Then, reopen the app to see if the delivered icon reappears.

C. Check internet connectivity

Make sure your device has a stable internet connection by accessing other websites or apps. If other internet-dependent services are also not working properly, it indicates an issue with your internet connection. Fixing the connection should resolve the missing delivered icon problem.

D. Restart the device

A simple device restart can often solve minor issues. Turn off your device, wait for a few seconds, and then turn it back on. After the restart, check if the delivered icon is now visible.

Level 2: Advanced Troubleshooting Steps

If the basic troubleshooting steps did not resolve the issue, you may need to take more advanced measures. Here are a few additional steps to try:

A. Clear cache and data

Clearing the cache and data of the messenger app can help resolve any corrupted files or data causing the missing delivered icon. To do this, go to your device settings, find the apps section, locate the messenger app, and then navigate to the storage options. From there, you can clear the cache and data associated with the app.

B. Reinstall the messenger app

If clearing the cache and data didn’t work, try uninstalling the messenger app and then reinstalling it from the app store or play store. This process will provide you with a fresh installation, potentially resolving any underlying issues.

C. Check network configurations and firewall settings

Adjusting network configurations and firewall settings may be necessary if the delivered icon is still not showing. Make sure the messenger app is allowed to establish connections through the firewall and that there are no network restrictions or VPNs interfering with the app’s functionality.

Additional Tips and Precautions

In addition to the troubleshooting steps, here are some additional tips and precautions to keep in mind:

A. Enable notifications for the messenger app

Enabling notifications for the messenger app can provide you with real-time updates about message deliveries, even if the delivered icon is not visible. This way, you can still be aware of successful message deliveries.

B. Keep the messenger app up to date

Regularly updating the messenger app ensures that you have access to the latest features, bug fixes, and improvements. It also increases the likelihood of resolving any issues, including missing delivered icons.

C. Backup important conversations before troubleshooting

Before performing any troubleshooting steps, it’s a good idea to back up important conversations in the messenger app. This way, you won’t risk losing any valuable information during the troubleshooting process.

D. Contact messenger support if the issue persists

If you have tried all the troubleshooting steps and the delivered icon is still not showing, reach out to the messenger’s support team for further assistance. They will be able to provide you with specific guidance tailored to your situation.


With the relevance and significance of the messenger delivered icon in ensuring effective communication, it can be frustrating when it doesn’t show. By understanding the possible reasons behind this issue and following the troubleshooting steps outlined here, you can increase the chances of resolving the problem.

Remember to periodically check for app updates, maintain a stable internet connection, and follow the additional tips and precautions provided. If the issue persists, don’t hesitate to seek further assistance from messenger support.


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