Troubleshooting Guide – How to Fix OSRS Not Working on Mobile



OSRS Not Working on Mobile: A Comprehensive Troubleshooting Guide


Old School RuneScape (OSRS) has become a beloved game for many players, and the introduction of the mobile version has made it even more accessible. However, like any app, OSRS mobile can encounter issues that prevent it from working properly. In this troubleshooting guide, we will delve into common problems faced by OSRS mobile users and provide step-by-step solutions to resolve them.

Common Issues and Possible Causes:

Issue 1: App Not Launching

One of the most frustrating issues OSRS mobile users encounter is when the app fails to launch. This can be caused by:

  • Cause 1: Outdated App Version: Occasionally, OSRS updates can render older versions of the app incompatible. It is important to keep your app updated to the latest version to prevent launching issues.
  • Cause 2: Device Compatibility Issues: Some devices may not meet the minimum system requirements for OSRS mobile. Compatibility issues can prevent the app from launching or functioning properly on these devices.

Issue 2: Constant Crashes or Freezing

Another common issue reported by OSRS mobile users is the app crashing or freezing during gameplay. This can be caused by:

  • Cause 1: Insufficient Device Resources (RAM/CPU): OSRS mobile requires a certain amount of resources to run smoothly. If your device’s RAM or CPU is overloaded or insufficient, it can lead to crashes or freezing.
  • Cause 2: Background Processes Interfering with the App: Certain background processes or apps running concurrently with OSRS mobile can interfere with its performance, causing it to crash or freeze.

Issue 3: Connection Problems

Some OSRS mobile users face connection problems that prevent them from accessing the game. These connection issues can be caused by:

  • Cause 1: Weak or Unstable Internet Connection: OSRS mobile requires a stable internet connection to function properly. Weak or fluctuating internet connections can result in connection issues.
  • Cause 2: Firewall or Antivirus Blocking Access: In some cases, firewalls or antivirus software can mistakenly block OSRS mobile’s access to the internet, leading to connection problems.

Step-by-Step Troubleshooting Guide:

A. Verify App Version and Device Compatibility

Before diving into troubleshooting, it is crucial to ensure that you have the latest app version and that your device meets the minimum system requirements. Follow these steps:

  1. Checking and Updating the OSRS App Version: Open the App Store or Play Store and search for “Old School RuneScape.” If an update is available, click on the update button to install it.
  2. Ensuring Device Meets the Minimum System Requirements: Visit the official OSRS website to find the minimum system requirements for OSRS mobile. Compare these requirements against your device’s specifications to ensure compatibility.

B. Optimize Device Resources

To ensure smooth gameplay and prevent crashes, it’s important to optimize your device’s resources. Follow these steps:

  1. Closing Unnecessary Apps Running in the Background: Close any unnecessary apps running in the background, as they can consume valuable system resources and potentially interfere with OSRS mobile.
  2. Clearing Cache and Freeing up Storage Space: Over time, cache files can accumulate and take up valuable storage space. Clearing the OSRS mobile cache and freeing up storage space can help improve its performance. Go to your device’s settings, locate the app settings, and clear the cache for OSRS mobile.

C. Troubleshoot Connection Issues

If you’re experiencing connection problems with OSRS mobile, try the following steps:

  1. Checking Internet Connection Strength and Stability: Ensure that your internet connection is stable and not experiencing any signal issues. Consider switching to a different network or resetting your router if needed.
  2. Troubleshooting Firewall or Antivirus Settings: Temporarily disable any firewalls or antivirus software that might be blocking OSRS mobile’s access to the internet. If this resolves the connection problem, consult the software’s documentation to configure it to allow OSRS mobile access.

D. Reinstall or Repair the App

If the previous steps did not resolve the issues, you can attempt to reinstall or repair the OSRS mobile app. Follow these steps:

  1. Uninstalling and Reinstalling the OSRS App: On your device, locate the OSRS mobile app and uninstall it. Then, reinstall the app from the App Store or Play Store. This can help resolve any corrupted files or issues with the app installation.
  2. Performing a Repair or Troubleshooting Installation Errors: If reinstalling the app does not fix the problem, reach out to the official OSRS mobile support for further assistance. They can provide guidance on repairing the app or resolving installation errors.

Helpful Tips and Additional Recommendations:

A. Keeping the OSRS App and Device Software Up to Date: Regularly check for app updates and keep your device’s software updated to the latest versions. These updates often include bug fixes and performance improvements.

B. Regularly Clearing OSRS Cache to Improve Performance: As mentioned earlier, clearing the OSRS mobile cache can improve performance. Make it a habit to clear the cache periodically to keep the app running smoothly.

C. Avoiding High Resource-Demanding Activities While Playing: To prevent crashes or freezing, avoid engaging in resource-demanding activities on your device while playing OSRS mobile. Close any intensive apps or processes that may strain your device’s resources.

D. Seeking Assistance from Customer Support if Issues Persist: If you have followed all the troubleshooting steps and are still experiencing problems with OSRS mobile, don’t hesitate to reach out to the official OSRS support team. They can provide personalized assistance to help resolve your specific issues.


In conclusion, troubleshooting OSRS mobile issues can be a daunting task, but with the right approach, you can resolve most problems. By following our step-by-step troubleshooting guide, you can address common issues like app not launching, crashes, and connection problems. Remember to keep your OSRS app and device up to date, clear the cache regularly, and avoid resource-heavy activities while playing. If all else fails, seek assistance from customer support. Enjoy a smooth and uninterrupted OSRS mobile experience!


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