Ultimate Guide to Ubisoft Customer Support Email – How to Get Timely Assistance and Resolve Issues



Understanding Ubisoft Customer Support Email

Ubisoft is a renowned name in the gaming industry, known for developing popular games like Assassin’s Creed, Far Cry, and Watch Dogs. As with any gaming company, customer support plays a crucial role in ensuring a satisfactory gaming experience for users. Ubisoft offers various support channels, including live chat, phone support, and email. In this blog post, we will focus on Ubisoft customer support email and explore how it can be utilized effectively to resolve any issues or queries you may have.

Overview of Ubisoft Customer Support Email Service

Ubisoft’s customer support email service is a convenient way to seek assistance for any game-related concerns. By emailing the support team, you can communicate your problems or inquiries in a detailed manner, allowing the support representatives to understand and address your issues more effectively.

Benefits of using email for customer support

There are several benefits to choosing email as your preferred method of contacting Ubisoft customer support. Firstly, email provides a written record of your communication, ensuring that you can easily reference any previous conversations or information shared. Additionally, email allows you to compose your message at your convenience, ensuring that you can express your concerns in a clear and concise manner.

Steps to contact Ubisoft customer support via email

If you have encountered an issue with a Ubisoft game and wish to reach out to their support team via email, follow the steps outlined below:

Finding the appropriate email address

Before composing your email, it’s important to find the correct email address to ensure that your message reaches the relevant department. Visit Ubisoft’s official website and navigate to the contact or support page. Look for the section specifically mentioning customer support email, where you should find the appropriate email address to use.

Composing an effective email

When composing your email, it’s essential to be clear and concise in explaining your issue or query. Avoid lengthy explanations and stick to the main points to ensure that support representatives can quickly understand the problem you’re facing.

Including necessary information and details

To enable Ubisoft’s customer support team to assist you more effectively, it’s important to include all relevant details in your email. This may include your Ubisoft account information, the game title and platform you’re experiencing the issue on, error messages (if any), and any steps you’ve already taken to resolve the problem.

Submitting the email

Once you have composed your email and included all necessary information, double-check the content to ensure its accuracy. Attach any relevant screenshots or files that may help support representatives better understand your issue. When you are confident that your email is comprehensive, click the send button.

Tips for Timely Assistance

When reaching out to Ubisoft customer support via email, there are certain tips you can follow to increase the chances of receiving a prompt response and resolution to your issue.

Choosing the right subject line

The subject line of your email should provide a concise summary of the problem or query you are facing. By choosing a clear and descriptive subject line, you can grab the attention of support representatives and ensure that your email is prioritized appropriately.

Being concise and clear in the email body

Avoid long, rambling emails that may confuse or overwhelm the reader. Instead, ensure that your email body is concise and to the point, providing all necessary details without unnecessary fluff. Clearly articulate the problem you are experiencing and any specific questions you may have.

Providing relevant order or account information

If your issue is related to a specific purchase or account, be sure to include all relevant order or account information in your email. This may include order numbers, transaction IDs, or any associated usernames or email addresses. By providing this information upfront, you enable support representatives to locate your account or order more efficiently, expediting the support process.

Being polite and respectful

Remember that the support team is there to help you. It’s important to approach your communication with politeness and respect, even if you are frustrated with the issue you are facing. A friendly and polite tone can go a long way in fostering a positive and productive interaction with the support team.

Following up on a support request if no response is received

In some cases, you may not receive an immediate response from Ubisoft’s customer support team. If a reasonable amount of time has passed, and you haven’t heard back, consider following up on your support request using the tips outlined below:

Giving a reasonable amount of time before following up

Understand that support teams receive numerous emails daily, and it may take some time to address each request. Give the team at least a couple of business days to respond before following up. This allows them sufficient time to investigate and provide a solution.

Sending a polite follow-up email

If a reasonable amount of time has passed, and you haven’t received a response, consider sending a polite follow-up email. In your follow-up, reiterate your issue or query, reference your previous email, and kindly request an update or resolution. Remember to maintain a respectful tone, as escalating your frustration will not facilitate a quicker response.

Escalating the issue if necessary

If you have followed up multiple times and still haven’t received a satisfactory response, it may be appropriate to escalate your issue. Look for any alternative support channels provided by Ubisoft, such as live chat or phone support, and consider reaching out through those channels. Additionally, if you believe your issue is urgent or critical, you may need to seek support from higher-level management within the company.

Common Issues and Effective Solutions

Ubisoft games may occasionally encounter technical problems or account-related issues. Here are some common problems and effective solutions:

Troubleshooting common technical problems

If you are experiencing technical issues with a Ubisoft game, such as crashes, freezes, or performance problems, try the following steps:

1. Game crashes or freezes:

– Update your graphics drivers to the latest version. – Verify the game files through the game launcher or Steam/Uplay platform. – Disable any unnecessary background applications that may be conflicting with the game.

2. Connectivity issues:

– Ensure you have a stable internet connection. – Forward the necessary ports on your router for the game you’re playing. – Try temporarily disabling your firewall or antivirus software and check if the issue persists.

3. Performance problems:

– Adjust the in-game graphics settings to a lower preset or customize them based on your system specifications. – Close any unnecessary background applications or processes that may be consuming system resources. – Consider upgrading your hardware components if your system does not meet the game’s recommended requirements.

Dealing with account-related issues

If you are facing account-related problems, such as password reset, account hacking concerns, or payment/billing issues, follow these steps:

1. Password reset or recovery:

– Visit Ubisoft’s official website and follow the appropriate prompts to reset your password. – Check your email for any password reset links or instructions provided by Ubisoft. – Contact Ubisoft’s customer support if you continue to have issues accessing your account.

2. Account hacking or security concerns:

– Change your password immediately. – Enable two-factor authentication (2FA) for your Ubisoft account to enhance security. – Contact Ubisoft’s customer support to report the hacking incident and seek further assistance.

3. Payment or billing problems:

– Verify that your payment method is valid and has sufficient funds. – Check for any billing-related emails or notifications from Ubisoft. – Contact Ubisoft’s customer support, providing them with relevant transaction details or order information for further assistance.

Working with Ubisoft Customer Support

Understanding response times and expectations

It’s important to note that response times from Ubisoft customer support may vary depending on the complexity of the issue and the volume of support requests they are handling. While they strive to respond as promptly as possible, it’s crucial to remain patient and allow them ample time to investigate and provide a satisfactory resolution.

Interacting with customer support representatives effectively

When communicating with Ubisoft’s support team, it’s important to maintain effective and clear communication. Respond promptly to any inquiries or requests for additional information, provide accurate details, and be cooperative throughout the process. Clear and concise communication will help support representatives understand your issue better and expedite the resolution process.

Persisting in resolving complex issues

In some cases, complex issues may require time and multiple interactions with Ubisoft’s customer support team to resolve. It’s crucial to persist in your efforts while maintaining a professional and respectful tone. Clearly communicate your problem, any troubleshooting steps you’ve already taken, and any relevant information requested by support representatives. The more information you provide to assist them in diagnosing and resolving the issue, the better chance you have of achieving a satisfactory outcome.


Ubisoft’s customer support email service serves as an essential avenue for addressing any game-related concerns or queries. By following the steps outlined above and employing the provided tips, you can increase the likelihood of receiving timely assistance and having your issues resolved satisfactorily. Remember to be patient, polite, and persistent when engaging with Ubisoft’s customer support team, and utilize the available support channels if necessary. Your overall gaming experience can greatly benefit from effective communication with Ubisoft’s customer support, ensuring a smooth and enjoyable journey into the world of their captivating games.


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