Bilingual Customer Service
Job Description
A Bilingual Customer Service Representative plays a crucial role in enhancing customer satisfaction by providing support in multiple languages. Key responsibilities include addressing inquiries, resolving issues, and ensuring a positive experience. Required skills include strong communication, cultural awareness, and problem-solving abilities. Typically situated in a call center or office, they collaborate with sales and technical teams. Career progression may lead to supervisory or managerial roles within customer relations or operations.