Help Desk Analyst
Job Description
A Help Desk Analyst serves as the frontline support for technical issues within an organization, ensuring smooth IT operations. Key responsibilities include troubleshooting hardware/software issues, guiding users, and maintaining documentation. Required skills encompass strong communication, problem-solving, and IT knowledge. Analysts typically work in office or remote settings, collaborating with IT teams. Career progression may lead to roles like IT Manager or Systems Administrator, offering opportunities for specialization and leadership.