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Unthread - AI Support in Slack

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Added 2 years ago (Mar 9, 2023)

5 out of 5

Unthread is a support automation tool that streamlines customer service directly within Slack, enhancing communication and support efficiency.

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Unthread - AI Support in Slack website preview — Unthread - AI Support in Slack preview

How Unthread - AI Support in Slack Works In 3 Steps?

Connect Unthread to Slack

Authenticate Unthread by linking it with your Slack workspace.
Configure Automation Settings

Customize the settings to automate responses and manage conversations.
Monitor Conversations Effectively

Use Unthread to track and analyze customer interactions in real-time.

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Product Information

Unthread is an innovative automation tool designed to optimize customer support in Slack. It empowers companies to manage their customer interactions seamlessly within the platform, enabling tracking of conversations in shared channels and effective email management. Users can engage in live chats with customers, utilize AI-driven support automation, and leverage integrations with existing tools to streamline workflows. By facilitating direct communication with customers, Unthread elevates the support experience, making it easier for teams to collaborate and respond swiftly. This tool is particularly beneficial for businesses seeking to enhance their customer service operations without leaving the Slack environment. With features tailored for diverse industries, Unthread is the ideal solution for modern customer support needs.

Core Features

Track conversations in shared channels

Manage emails directly in Slack

Engage with customers in live chat

Automate responses and insights using AI

Integration capabilities with existing tools

Conversation tracking for improved support

Dynamic message assignment.

Advantages

Enhances real-time support communication

Integrates seamlessly with Slack

Automates routine support tasks

Improves customer engagement

Offers analytical insights for performance

Facilitates team collaboration.

Use Cases

Fintech companies increasing transparency and reducing risk

Infrastructure SaaS providers delivering exceptional customer support

HR Tech firms managing critical requests

Agencies enhancing client relationships through direct communication

Open-source projects expanding community engagement

Productivity tools gathering quick feedback.

Frequently Asked Questions

What is Unthread?

Unthread is an automation tool that facilitates customer support within Slack, allowing businesses to streamline their communication and enhance customer service.

How do I use Unthread?

To use Unthread, install the app in your Slack workspace and start managing support conversations, emails, and live chats all within Slack.

What are the core features of Unthread?

Unthread offers features such as conversation tracking in shared channels, email management within Slack, live chat capabilities, and automation of support responses with AI.

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Primary Tasks For Unthread - AI Support in Slack

#	Task	Popularity	Impact
1	💬🤝✨ Customer support on Slack	8% Popular	85% Impact
2	🤖💬✨📱 Slack chatbot	6% Popular	85% Impact
3	🤖💬🎉✨ Thematic chatbot	7% Popular	85% Impact
4	🤖📱✨ Whatsapp crm automation	0% Popular	85% Impact
5	🤖📱💬✨ Whatsapp automation	0% Popular	85% Impact
6	🤖💬✨ Conversation automation	7% Popular	85% Impact
7	🤖💻📈🔧 Trading automation development	8% Popular	85% Impact
8	📱💬✨ WhatsApp customer engagement	7% Popular	82% Impact
9	🤝💻🔍✨ Collaborative tech insights	9% Popular	75% Impact
10	🤖💼📈✨ CRM automation	0% Popular	85% Impact

View All Best Primary Tasks

Best Fit Jobs For Unthread - AI Support in Slack

#	Task	Popularity	Impact
1	🛠️💻📞🔧 Technical Support	10% Popular	75% Impact
2	🛠️💻🔧👨‍💻 Support Engineer	11% Popular	75% Impact
3	🤖🔍💻✨ Automation Tester	7% Popular	75% Impact
4	📈🤖💻🔧 Marketing Automation Specialist	14% Popular	75% Impact
5	💻🛠️🔧 Software Support Engineer	6% Popular	75% Impact
6	🔧🔗🌐 Integration Engineer	14% Popular	75% Impact
7	💻📞🛠️✨ Help Desk	9% Popular	75% Impact
8	💻🛠️🖥️🔧 It Support	5% Popular	75% Impact
9	🤝🛠️✨ Helper	13% Popular	75% Impact
10	💻🛠️📞🖥️ Tech Support	7% Popular	75% Impact