Technical Support Agent
Job Description
A Technical Support Agent plays a crucial role in maintaining customer satisfaction by resolving technical issues related to products or services. Key responsibilities include troubleshooting, providing guidance, and escalating complex issues. Skills required include problem-solving, communication, and technical proficiency. Typically working in an office or remote environment, they collaborate with IT teams and customer service. Opportunities for advancement may lead to senior support roles, team leadership, or specialized technical positions.