Customer Support Representative
Job Description
A Customer Support Representative plays a vital role in ensuring customer satisfaction and loyalty within an organization. Key responsibilities include addressing inquiries, resolving issues, and providing product information. Essential skills include strong communication, problem-solving, and empathy. Typically working in a call center or remote environment, collaboration with sales, technical support, and management is crucial. Career progression may lead to roles such as Senior Representative, Team Lead, or Customer Experience Manager, offering growth in both responsibilities and expertise.